Employer Industry: Higher Education and Research Administration

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible work options: on-site, remote, or hybrid
- Collaborative work environment with a small IT team
- Engaging role that leverages technologies like C#, Python, ASP.NET, and SQL
- Involvement in significant implementations such as Workday Financials and Huron Grants & Agreements
- Commitment to diversity and equal opportunity employment

What to Expect (Job Responsibilities):
- Deliver high-quality, responsive customer support using ServiceNow, Workday, and Huron platforms
- Extract and analyze data from various systems to solve complex problems
- Prepare detailed specifications for end-users in collaboration with technical teams
- Conduct quality assurance reviews and maintain standard operating procedures
- Research sponsors using publicly available information

What is Required (Qualifications):
- High School diploma or equivalent required; Bachelor's degree in Computer Science, MIS, Computer Engineering, or a related field preferred
- Minimum of three years of relevant experience; equivalent experience may substitute for education
- Ability to manage and prioritize multiple requests with varying response times
- Professional, customer-focused communication and interpersonal skills
- Self-motivated with the ability to work independently

How to Stand Out (Preferred Qualifications):
- Knowledge of helpdesk support principles and management practices
- Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook (intermediate to advanced level)
- Data analytics or reporting experience is a plus
- Strong attention to detail and problem-solving skills

#HigherEducation #ITSupport #CareerOpportunity #FlexibleWork #DiversityandInclusion

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