Employer Industry: Higher Education Technology Services

Why consider this job opportunity:
- Salary up to $61,000
- Flexible remote work within the United States
- Comprehensive equipment provided, including laptop and monitors
- Opportunity to engage in team-oriented projects and initiatives
- Commitment to diversity, equity, and inclusion within the workplace
- Supportive work environment with regular communication and team meetings

What to Expect (Job Responsibilities):
- Provide tier-one customer support via phone, chat, and email for students, faculty, and staff
- Address and resolve inquiries while tracking incidents in an incident tracking tool
- Contribute to documentation and frequently asked questions (FAQs)
- Participate in assigned projects and tasks as needed
- Maintain proactive communication with team members and managers

What is Required (Qualifications):
- High School Diploma/GED or Vocational Training/Degree or higher, or an equivalent combination of education and experience
- Demonstration of exceptional customer service skills
- Basic problem-solving skills and strong attention to detail
- Strong verbal and written communication skills
- Availability for scheduled shifts, including Tuesday to Saturday from 3 PM to 11:30 PM EST

How to Stand Out (Preferred Qualifications):
- Experience in a technical support or customer service role
- Familiarity with incident tracking tools and remote support technologies
- Ability to work collaboratively in a remote team environment
- Knowledge of IT systems and troubleshooting techniques

#HigherEducation #ITSupport #RemoteWork #CustomerService #DiversityAndInclusion

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