Employer Industry: IT Services

Why Consider this Job Opportunity:
- Competitive pay with the opportunity for overtime and overnight travel bonuses
- Remote work opportunity with a home-based setup
- Strong emphasis on customer service and employee satisfaction
- Chance to work with a variety of clients and gain experience in different technical environments
- Access to comprehensive benefits package, including medical/dental insurance and 401(k) plan
- Company-provided computer and cell phone/internet stipend

What to Expect (Job Responsibilities):
- Receive, prioritize, document, and resolve technical support requests from clients
- Communicate with clients via phone, email, and chat to troubleshoot issues
- Maintain accurate records of time, activities, and customer communications
- Install, support, and perform routine maintenance on hardware and software
- Troubleshoot and resolve various technical problems, from system crashes to password issues

What is Required (Qualifications):
- Positive attitude, excellent phone etiquette, and written/verbal communication skills
- Ability to prioritize, multitask, and work independently
- Strong technical acumen and attention to detail
- Availability for overnight travel and occasional on-site service desk calls
- Enthusiasm for IT and technology

How to Stand Out (Preferred Qualifications):
- 5+ years of IT support experience in an MSP/IT as a Service environment
- Advanced knowledge of remote monitoring and management tools
- Experience with networking concepts, Office 365, and SaaS cloud file sharing products
- Familiarity with domain-based networks and active directory management
- Security experience, including PCI and GDPR compliance

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