Employer Industry: Cybersecurity Solutions

Why consider this job opportunity:
- Opportunity to work at a rapidly growing, profitable cybersecurity company
- 100% employer-paid medical and dental premiums for employees, along with generous family contributions
- Flexible Time Off (FTO) program and 12 corporate holidays
- Work remotely up to 3 days a week with occasional onsite requirements
- Access to a collaborative and knowledgeable team committed to mentorship and growth

What to Expect (Job Responsibilities):
- Provide Tier 1 technical support to the GuidePoint user base
- Provision, deploy, configure, monitor, and support IT assets
- Document procedures and technical information for easy understanding (Wiki articles, technical briefings)
- Deliver exceptional customer service while assisting users with technology-related issues
- Troubleshoot and administer Windows and, optionally, Mac systems

What is Required (Qualifications):
- Associate's degree in a relevant discipline or equivalent experience
- Minimum of 1 year of help desk experience supporting 100+ seats
- 1+ years of Windows administration and troubleshooting experience
- Strong interpersonal and verbal communication skills
- Professional certifications such as A+, Network+, Security+, MCSE, CCNA, or VCP are beneficial

How to Stand Out (Preferred Qualifications):
- Experience with Mac administration or troubleshooting
- Familiarity with automation processes and remote management software
- Background in cloud and mobile technologies
- Previous experience in a fast-paced technology-centric environment

#Cybersecurity #ITSupport #RemoteWork #CareerGrowth #EmployeeBenefits

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