Employer Industry: Information Technology Managed Services

Why consider this job opportunity:
- Salary up to $30/hour, depending on experience
- Generous PTO and 401k benefits
- Comprehensive health insurance, disability, and life insurance options
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely within approximately 30 miles of McLeansboro, IL
- Supportive and collaborative work environment focused on employee development

What to Expect (Job Responsibilities):
- Provide Level 1 and Level 2 remote and onsite technical support to clients
- Maintain a ticket queue and work within a ticketing system
- Communicate effectively with users to provide updates on trouble tickets
- Maintain thorough and accurate client documentation and records of work performed
- Support business-class hardware/software and ensure a high level of customer satisfaction

What is Required (Qualifications):
- 1+ years of experience in an IT help desk or desktop support environment or equivalent educational experience
- Experience troubleshooting or supporting Microsoft platforms (e.g., Office 365, Active Directory, Microsoft Windows)
- Knowledge of basic networking principles (TCPIP, DNS, DHCP, LAN/WAN)
- Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
- An Associate's or Bachelor's degree in a technology-related field

How to Stand Out (Preferred Qualifications):
- Basic Apple, Mac OS, and iOS troubleshooting experience
- 1-3 years of customer service experience
- Demonstrable ability to quickly learn and support various business applications
- Understanding of standard IT security practices (virus remediation, firewalls, phishing, etc.)

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