Job Description

The specialist, reporting to the college's Director of IT, will provide comprehensive technical support to end users within the College of Architecture, Arts, and Design. This role involves installing, configuring, updating, and maintaining macOS, Windows, and some Linux computers, as well as supporting software installations and peripherals. The technician will collaborate with the AAD IT support team to address service calls and provide professional customer service.

This position will be eligible for a hybrid work arrangement of up to one day of remote work every week following a fully onsite onboarding period (estimated to be 180 days) to support successful training and transition.

Required Qualifications
• Experience with Windows, Mac, and Linux operating systems.
• Experience installing, operating, and troubleshooting computer hardware and software.
• Ability to interface with end users over the telephone, via email, or in person.
• Good interpersonal, customer support, verbal, and technical writing skills tailored to the intended audience.

Preferred Qualifications
• Experience with backup systems like OneDrive, Google Drive, Time Machine, etc.
• Knowledge of endpoint management frameworks including HCL BigFix, JAMF, or Microsoft Intune.
• Experience with ticketing systems such as ServiceNow.
• Experience working with computers in an Active Directory/Group Policy environment.
• Experience in an IT support or help desk environment or related role.
• Experience with 3D printing technology
• Experience with VR and AR headsets in a learning environment

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Restricted

Salary Information

Salary range is $45,000 - $50,000 per year

Hours per week

40 hours per week

Review Date

April 30, 2025

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges , a school of medicine , a veterinary medicine college, Graduate School , and Honors College . The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance . These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Julie Weaver at juliew19@vt.edu during regular business hours at least 10 business days prior to the event.