BSH Home Appliances Corporation – Top Employer US 2024

Tomorrow is our home.

At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services. Join us now and give your career a home. You Belong Here.

Job Purpose Statement

This position will provide first- and second-level support to BSH employees for all IT issues in NBN, NBE, NBM and remote support.

Job Functions

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Provide excellent IT support to users via phone, remote desktop, email and in-person
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Support for all IT issues, including but not limited to: PCs, Industrial Tablets, printers, applications and factory devices/scanners.
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Prioritizing, documenting and resolving tickets in a timely manner with proper communication to all involved
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Installing, moving, setting up and tearing down computer systems and applications
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Responding to and troubleshooting hardware and software issues
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First-level support of network, Internet, server, share drive, telecom and application issues
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Support of Windows and Mac operating systems, including Windows 10/11/LTSC and mac OS
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Support of Microsoft 365 applications, including in-depth knowledge of Outlook
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Support of factory equipment such as scanners, tablets, industrial pcs
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Support of mobile devices (Apple iPhone), tablets (Apple iPad) and applications (Microsoft InTune)
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Inventory of IT hardware, software and systems

Job Qualification Requirements

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Excellent written and verbal communication skills with the ability to teach and train associates in all aspects of operations.
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Strong organization and interpersonal skills to work efficiently with various user groups.
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Strong analytical capabilities to investigate and define problem cases.
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Factory equipment, e.g., computer, printers, Noax, Siemens, forklift scanners, etc.
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Proficient in Microsoft 365 products (Word, Excel, PowerPoint)

Educational Requirements:

High-School Diploma - required
Four-Year College - Currently In progress Computer Science or related field

Required Experience:

Years of Experience - 0-2 years

Specialization - IT support

Further information:

Please visit career.bsh-group.com and learn about what makes BSH a Top Employer!

At BSH we appreciate everyone's uniqueness and value diversity as key for our business success. By including everyone and ensuring equal opportunities we unleash our full potential - EOE / AA Employer.

This position is eligible for the Employee Referral Bonus program.

We participate in E-Verify.