Employer Industry: Software as a Service (SaaS) for Private Clubs and Organizations

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to work with a diverse range of clients, including private clubs and military organizations
- Engaging role that enhances technological infrastructure and supports user experience
- Opportunity to work with evolving technology trends and tools

What to Expect (Job Responsibilities):
- Provide exceptional technical support, resolve common issues, and escalate complex problems as needed
- Configure IT equipment and conduct IT onboarding for new employees
- Manage user accounts across various platforms and software (e.g., Office 365, Active Directory)
- Maintain IT documentation, including troubleshooting guides and knowledge base articles
- Manage and track IT inventory and handle equipment logistics

What is Required (Qualifications):
- Bachelor’s degree in an Information Technology related field with at least 3 years of IT experience or equivalent IT experience in lieu of a degree
- Strong troubleshooting, analytical, and problem-solving abilities
- Proficient in hardware/software troubleshooting across platforms (Windows, macOS, iOS, Android)
- Experience with Office 365 and Active Directory
- Ability to work outside standard business hours, including evenings and weekends, as needed

How to Stand Out (Preferred Qualifications):
- Familiarity with ticketing systems, inventory management, shipping procedures, and tools like ManageEngine, Slack, Zoom, and Google Workspace
- Knowledge of PCI/SOC 2 compliance is a plus

#SoftwareAsAService #ITSupport #TechnicalSupport #CareerOpportunity #DiversityAndInclusion

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