Employer Industry: Truck Dealership Group

Why consider this job opportunity:
- Competitive starting pay
- Excellent health benefits including medical, dental, and vision plans, along with a complimentary life insurance policy and various voluntary coverage options
- Generous Paid Time Off policy, including vacation, sick time, and floating holidays
- 401(k) plan with company match
- Opportunities for additional training and career advancement
- Veteran-friendly organization

What to Expect (Job Responsibilities):
- Provide initial support and assistance to users of PCs, PC networks, and related peripheral devices
- Analyze problems with vendor applications and contact vendors for support if necessary
- Refer support issues to the Technical Support Specialist II or System Engineer when appropriate
- Document all support calls using the Help Desk System
- Manage projects effectively and meet deadlines as assigned by management

What is Required (Qualifications):
- Excellent oral and written communication skills
- Excellent project management skills
- Proficiency in Windows and Microsoft Office
- A+ or greater IT certification or degree
- Demonstrated understanding of Windows Server, Active Directory, and current Windows environments

How to Stand Out (Preferred Qualifications):
- Experience in technical support within a dealership or automotive environment
- Familiarity with troubleshooting printer and peripheral issues
- Previous experience with Help Desk systems
- Additional IT certifications beyond A+ certification
- Strong analytical and problem-solving skills

#TruckDealership #ITSupport #CareerGrowth #CompetitiveBenefits #VeteranFriendly

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