IT Technician

Job Summary

Marathon Oil has an opportunity for an IT Technician based in Dickinson ND that will provide deskside support and field communication services for all clients assist with delivery of IT Projects and serve as the custodian for all IT related Incidents and Service requests at that location. This person will work independently and with the team. The ideal candidate will have good communication skills and will be able to explain complex IT solutions to non-IT personnel.

Responsibilities

• Provide Deskside support (Hardware/Software Support & Training) on Windows PCs, local
and network printers and multi-function devices and other PC peripheral devices

• Install, configure, test and maintain IT hardware as necessary to address Incidents and
Service Requests made by the client group

• Travel to facilities for installation and troubleshooting of ISP equipment on Well Pads

• POC for Camera Skids trouble shooting and maintenance

• Provide Workstation Support for Windows 10, iOS

• Diagnose problems with software configurations and Network (LAN) connectivity issues

• Provide support for remote users leveraging VPN when away from the office.

• Assist as necessary with the on boarding of new employees

• Work with other IT Support Teams to coordinate resolution of Service Requests

• Provide A/V support, including MS TEAMS and Solstice, etc.

• Configure & Deploy Mobile Devices including iOS and BYOD platforms

• Work with Hardware/Software vendors to facilitate warranty work on company owned
equipment

• Work with local departments to secure power, communications and other services as relate to
IT operations and be the point of contact for IT projects in Permian

• Manage Solution Center (Ivanti Software) ticketing queue to achieve Service Level
Agreements

• Communicate with local business leaders to determine their IT needs and ensure they are
being met

• Be on call for IT support related issues that affect Bakken locations

Qualifications

• 2+ years’ experience in Deskside support or similar role

• Networking knowledge is a plus (Routers, switches, and AP’s)

• Field Communication knowledge is a plus (Cradle points, MOX switch config, and antennas)

• Proficiency in Microsoft Office application suite

• Awareness of IT Service Delivery methodology

• Strong written and verbal communication skills, client relationship skills, detail-oriented

Education

High school diploma or equivalent required, college degree preferred.

Marathon Oil Corporation (NYSE: MRO) is an independent oil and natural gas exploration and production company based in Houston, Texas. With a material position in four of the best oil-rich U.S. resource plays in different stages of development, we offer a variety of career opportunities, whether you're a recent college graduate or an experienced professional. You'll have the tools to develop and refine the skills and knowledge you need to succeed.

Marathon Oil Company will take the necessary action to ensure that applicants are treated without regard to their race, color, religion, sex, age, disability, national origin, sexual orientation, genetic information, veteran status or other protected status under applicable employment law.

If you are a current Marathon employee please use the ERP website to submit referrals.

Posting Notes: || Dickinson || ND || United States (US) || SF:LI; SF:DI; SF:GH; SF:MN; SF:RZ || Information Technology || Not Applicable || || 31806 ||