Role: ITOM Developer

Remote : Yes (Within USA)

Mode: Both Contract and FTE

ITOM Strategy & Implementation

• Design and deploy ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB).
• Implement Cloud Infrastructure Governance (AWS, Azure, GCP integrations).
• Configure Event Management with third-party monitoring tools (Dynatrace, Splunk, Nagios).
• Optimize CMDB health with automated Discovery and Service Mapping.

AIOps Solutions Development

• Architect predictive analytics & anomaly detection using ServiceNow AIOps.
• Configure Machine Learning (ML) models for incident correlation and root cause analysis.
• Implement AI-powered event grouping to reduce alert noise.
• Develop self-healing automation (Integration with Orchestration).

Integration & Automation

• Build REST/SOAP APIs for tool integrations (ITSM, APM, Observability).
• Automate workflows using ServiceNow Flow Designer & IntegrationHub.
• Develop custom AI/ML-driven dashboards for operational intelligence.

Technical Expertise:

ServiceNow ITOM Modules:

• Discovery, Service Mapping, Event Management, Cloud Management
• Operational Intelligence (OI), MetricBase, Health Log Analytics ✔ AIOps & Machine Learning:
• Anomaly detection, Predictive Analytics, RCA
• Integration with AI/ML platforms ✔ Scripting & Automation: - Good to Have
• JavaScript, PowerShell, Python
• Flow Designer, IntegrationHub, Workflow Editor ✔ Monitoring Tools Integration: Good to Have
• Splunk, Dynatrace, AppDynamics, Prometheus

Small note on the client expectation :

For ITOM, we need someone who besides being experienced and had implemented all phases of discovery to include building mids, configurations, patterns and scripting , who also has the ability to truly perform production triaging and fix failed discovery or any discovery issues related to firewalls, mids, host issue, SNMP devices issues, clusters, IPs issues, investigating missing subnets, servers, cloud, vulnerabilities patching, etc.