Employer Industry: IT Service Management

Why Consider this Job Opportunity:

- Competitive base salary ranging from $99,261 to $145,000
- Opportunity for career growth and advancement within the organization
- Comprehensive benefits package including medical, dental, and vision plans, employee assistance program, life insurance, disability coverage, 401(k) plan with company match, and employee stock purchase plan
- Generous paid time off including holidays, vacation time, and sick time
- Access to complementary stand-by cruises and employee discounts on confirmed cruises
- Personal and professional learning and development resources, including tuition reimbursement

What to Expect (Job Responsibilities):

- Manage and oversee the ITSM-managed service provider to ensure quality service delivery
- Provide strategic direction and oversight for ITSM processes aligned with business strategy
- Implement and manage enhancements and new requirements for the ITSM ServiceNow platform
- Collaborate with other departments to identify and prioritize IT service management requirements
- Develop and implement IT service standards and policies to promote efficiency

What is Required (Qualifications):

- Bachelor's Degree in Computer Science or Systems Engineering
- Minimum five years of experience in IT Service Management, specifically managing an ITSM-managed service provider
- 5+ years' experience with ServiceNow ITSM
- Demonstrated experience in implementing ITSM processes and standards
- Strong understanding of ITIL processes

How to Stand Out (Preferred Qualifications):

- SNOW Admin certification
- Experience with Zero Trust solutions and Cloud networking technologies

Hashtags:

#ITServiceManagement #CareerOpportunity #CompetitivePay #BenefitsPackage #ProfessionalDevelopment

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