• Job Description

  Req#: 4912404
  Advanced level job and family services occupation bridging gap between management and front-line staff under upper level supervision requiring knowledge of all services provided by Job and Family Services Department; assist in motivating, coach and develop, lead by example, facilitate problem solving for team members.Lead assigned team of J&FS Specialists by scheduling work, assigning tasks, coordinating daily activities and monitoring performance. Provide quality customer contact via phone or face to face; manage caseloads via multiple contacts and report types.
  
  Perform tasks of J&FS Specialists (e.g., refer customers for training and other employment programs; interview applicants for the purpose of determining eligibility, establishing and/or enforcing support; explain to recipients their rights, procedures, programs, policies and available services; refer customers to other government or private agencies; conduct in-house investigations relative to support establishment and enforcement; locate absent parents; establish paternity; establish and enforce support payments; and comply with and enforce court orders; etc.).
  
  Assist in the training of new team members; receive and investigate complaints concerning services provided; monitor safety requirements and regulations; gather labor market information; prepare reports on team activities.
  
  Enter and retrieve information on computer; document employer and customer activity; monitor programs; provide notary service.
  (Performs Related Duties As Required)
  Bachelor's Degree in business, criminal justice, job and family services, social work, sociology, political science, psychology or related discipline and 1 year of experience administering public assistance programs -OR alternative, equivalent evidence of the Minimum Class Requirements.
  (Other Evidences May Be Substituted)

• About the company

  Montgomery County is located in the southwestern portion of the US state of Ohio.

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