We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are seeking a skilled Mid-Level Service Cloud Salesforce Admin to join our dynamic team and contribute to the optimization and enhancement of our Salesforce Service Cloud applications in a diverse, international environment. In this role, you will play a key part in managing and configuring Salesforce Service Cloud features, ensuring effective service delivery and improved customer experiences.

Responsibilities

-Administer and configure Salesforce Service Cloud applications, including managing cases, queues, and service processes.

-Utilize Salesforce Flow Builder to automate processes and enhance service delivery.

-Create and maintain reports and dashboards to monitor service performance and identify areas for improvement.

-Collaborate with cross-functional teams to gather requirements and implement solutions that meet business needs.

-Manage user access, roles, and profiles, ensuring compliance with Salesforce security best practices.

-Provide support and training to end-users to enhance their understanding of Service Cloud functionalities.

-Stay updated on Salesforce releases and new features to leverage them for continuous improvement.

Requirements

-Proficiency in Salesforce Service Cloud features and capabilities.

-Strong experience with Salesforce Flow Builder for process automation.

-Solid understanding of Salesforce security model, including roles, profiles, and sharing rules.

-Experience with report and dashboard creation in Salesforce.

-Familiarity with user management and data management best practices in Salesforce.

-Experience with version control systems such as GitHub/Gearset

-English - Fluent.

Nice to Have

-Salesforce Service Cloud certification.

-Experience with Salesforce Knowledge and Omni-Channel features.

-Knowledge of Agile methodologies and experience working in Scrum teams.

-Writing requirements in user story formats

-Strong problem-solving skills and attention to detail.

-Excellent communication and interpersonal skills.

Join us in delivering exceptional service experiences for our clients while working in a collaborative and innovative environment!

Our benefits include:

- Premium Healthcare

- Meal voucher

- Maternity and Parental leaves

- Mobile services subsidy

- Sick pay-Life insurance

- CI&T University

- Colombian Holidays

- Paid Vacations

And many others.

Collaboration is our superpower, diversity unites us, and excellence is our standard.

We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.