Job Title:

Job Description

The NZ Sign Language interpreter provides Deaf & hard of hearing NZSL users a communication channel enabling NZSL users to make phone calls via a TRS video platform, facilitated by the NZSL interpreter.

Take steps towards a new career today!!

A bit about us

Concentrix is a global leader and local centre of excellence in customer engagement. Working with us is more than just a job. We’re fanatical about our clients our staff and the NZRelay users. We aim to become the greatest customer engagement services company in the world, rich in diversity and talent!

About the role

We’re looking for passionate and tenacious people to join us in our Mount Albert contact centre or Work from Home.

Working as a New Zealand Sign Language Interpreter, you will make every communication matter, ensuring that all points of the NZ Relay user journey are as stress- and barrier-free as possible. You will pride yourself on delivering an exceptional standard of Interpreting while being a dedicated and supportive team member.

You will have passion to continuously improve and be driven to support the community we serve!

What you’ll be doing

• Interpreting phone calls and interpreting remotely between Deaf, Hard of Hearing and hearing consumers efficiently, using video conferencing tools.

• Maintaining strict confidentiality in line with SLIANZ’s Code of Ethics and Concentrix’s internal policies.

• Supporting all of NZ Relay’s projects and initiatives, including promotions of the services and internal interpreting requirements.

• Proactively sharing emerging user challanges with the New Zealand Relay leadership team.

• Effectively using a range of formal and informal register and vocabulary in both NZSL and English, along with possessing excellent articulation and communication skills.

• Supporting day to day business function and processes

• Delivering exceptional customer service to the Deaf and Hard of Hearing community of New Zealand.

To make this role yours, you will have:

• Either the diploma or the degree in New Zealand Sign Language interpreting

• NZSL fluency

• a current SLIANZ membership that is maintained

• Ideally at least two years’ experience of community interpreting

• A good working knowledge of the SLIANZ Code of Ethics and Code of Conduct

• Video interpreting experience ideally, and confidence in using video calling technology

You’ll be working in a close-knit team where everyone supports each other. Here at Concentrix, there are always fun activities and social events to bring a great buzz to the workplace if you are office based!

Why work for us?

• The opportunity to work in a supportive and community-focused team

• Permanent part-time opportunities

• Shifts available from 4 hours per day, up to approximately 15 hours per week.

e.g. It could look like 4 X 4 hour shifts, 3 X 5 hour shifts, 2 X 7.5 hour shifts. There is also currently capacity to potentially increase these hours over time.

We are…One Team. One Company. One Concentrix.

Background Checks: As part of the recruitment process you will need to successfully complete police, reference & pre-employment checks, and assessments.

Join us and unlock your career with Concentrix!

Location: Office based in Mt Albert or Work From Home

NZL Auckland - Unitec Campus, Lvl 4

Language Requirements: NZSL, English

Time Type: Part time

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