We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Job Description

The Junior Instructional Designer supports the creation and distribution of learning material to our global business partners including Canadian English and French-speaking learners and US-based learners as a member of the L&D GWAM team.

Using your strong graphic design skills and proficiency in development tools/technology, assist the Senior Instructional Designer in creating e-learning and related assets (graphics, diagrams, documents, and presentations), support LMS content and user management, and manage the translation of learning content. You are eager to build and broaden your knowledge of our team and learner expectations.

Major Duties & Responsibilities:

• Support the Instructional Designer’s vision for content creation, including:

  • RISE Courses

  • Assets and interactions created using Storyline.

  • Video, audio, graphics/infographics

  • Supporting documents

  • LMS-direct built content

• Apply templated designs, utilize our team library of previously created courses, and apply design guidance as provided by the lead ID to execute on the above.

• Apply best practices in adult learning, instructional soundness, and design in every assignment.

• Practice effective time management and prioritization to meet deadlines.

• Maintain organized development files that are easily accessible and shared with peers.

• Manage the translation process, execute distribution, and ensure effective tracking of dual language content.

• LMS tasks including content creation, configuration, assignment, reporting/tracking, tagging, and troubleshooting.

• Remain current on industry innovations and standards including accessibility and DEI.

To be effective in this role, you will overcome challenges such as:
• Adapting delivery methods to meet the needs of diverse audiences.
• Producing high-quality deliverables with short deadlines.

How will you create impact?
As part of this global team working across time zones, you will help create and implement asynchronous and synchronous learning for highly professional wealth and asset management sales teams.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.

• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

• You thrive in teams and enjoy getting things done together.

• You take ownership and build solutions, focusing on what matters.

• You do what is right, work with integrity and speak up.

• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Strong graphic design skills with an aptitude for applying design best practices

• High proficiency in the Articulate 360 Suite including RISE and Storyline

• High proficiency in PowerPoint and Word design features and formatting functions

• Transferrable skills and the ability to quickly become proficient in new tools/technologies

• Knowledge of Canadian and U.S. spelling/writing standards

Functional knowledge with the ability to become proficient in:

• Learning Management Systems: content creation, configuration, distribution, and maintenance

• Other development tools as indicated above (document, graphics, video generation, audio editing, etc.)

• Instructional Development skills such as: how to structure, format, and communicate learning content clearly, concisely, and professionally

Bilingual proficiency in Canadian French will be an advantage.

Attitudes and Attributes

• A highly collaborative nature including demonstrating qualities such as authenticity, sociability, approachability, and relationship-building.

• Highly coachable with the ability to constructively seek, give, and implement feedback.

• Committed to continual improvement through iterative cycles.

• A critical thinker with a solutions-focused mindset

• A life-long learner who understands learner perspectives and needs through experience.

• A curious, creative, and innovative approach

• Able to embrace change and move along with a dynamic work environment.

• Capable of being the “last looks” person with close attention to detail and consistency

• Able to manage concurrent projects with competing priorities.

Education & Experience

• Post-secondary degree, diploma, or certification in graphic design

• Solid foundation in learning design and development

• Working knowledge of Adult Learning theory and its application in a corporate environment

• Proficiency with multiple applications and tools relevant to e-learning content creation, including, but not limited to, the following: Articulate 360, Video, PowerPoint, Adobe Creative Suite, and MS Office tools.

What can we offer you?

• A competitive salary and benefits package.

• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

• A focus on growing your career path with us.

• Flexible work policies and strong work-life balance.

• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.

• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.

• Continuous innovation
  We invite you to help redefine the future of financial services.

• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.

• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Us

Our Team Competencies

• Bounce back quickly in the face of adversity.

• Creative/Innovative thinkers who challenge the status quo.

• Set aggressive personal goals and targets.

• Self-confident and self-motivated

• Driven by a strong desire to succeed.

• Ready to take ownership where improvement can be made.

• Constantly improving

• Resourceful and proactive

• Communicative & collaborative

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

The annual base salary for this role is listed below.

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.