Employer Industry: Public Media

Why consider this job opportunity:
- Salary range of $20.00 - $27.13 per hour, depending on qualifications
- Hybrid schedule with remote work flexibility options
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Generous time off policy: 10 vacation days, 1 personal day, and 13 holidays
- Opportunities for continued learning and professional development
- Access to campus facilities and local employee discounts

What to Expect (Job Responsibilities):
- Provide assistance and support to staff in troubleshooting PCs, network issues, printers, and software
- Serve as the primary point of contact for all IT and Help Desk issues, ensuring excellent communication
- Maintain an online help desk system for staff requests and manage ticket prioritization
- Coordinate the setup, deployment, and recycling of user workstations and resources
- Document resolutions and instructions in detail in the knowledge base

What is Required (Qualifications):
- Demonstrated knowledge of computer systems, PC repair, and network management
- Minimum of two years of customer service experience
- Ability to troubleshoot software and network printer issues effectively
- Directly related coursework or a combination of education and relevant technical experience
- Ability to lift and move equipment weighing up to 50 pounds

How to Stand Out (Preferred Qualifications):
- Two years of experience in an IT Help Desk/support position in a Windows and Mac environment
- Associate's Degree in Information Technology or equivalent technical training certificate
- Experience with virtual environments, switches, VLANs, and communication applications
- Experience in a broadcast environment and/or with media editing
- Familiarity with Google Drive and Microsoft 365

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