Global Technical Talent
L&D Facilitator
6 days agoPay$35.00 - $45.00 / hour
LocationMount Laurel/New Jersey
Employment typeContract
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Job Description
- Req#: 25-18160
- The L&D Facilitator will be supporting the project and facilitating necessary training for a newly created business within the US Contact Center (USCC).
- Training content will include technical systems training, procedural training, focus on customer service, and culture.
- Training may be a combination of virtual and in-person, so some travel may be required.
- The first several months will be focused on learning the systems and procedures of the anticipated 19 or 20-day program.
- 5- 7 years of related experience
- Virtual classroom applications ( Similar to Adobe Connect / Teams )
- Facilitation skills ( in-person and virtual )
- LMS experience
- Call center experience (agent and/or facilitation) is strongly recommended.
- Knowledge of call center functions, concepts of authenticating customers, and delivering legendary service.
- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund
- Top 10 banks in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.
Job Title: L&D Facilitator
Contract Duration: 12 Months
Pay range: $35 - 45/hr
Location: Mt. Laurel, NJ
Work Type: Remote
Travel Required: Max 50% West Coast and East Coast ( NJ )
Summary of day-to-day Responsibilities:
Required Experience:
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About the Company:
About GTT:
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
25-18160:About the company
Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...