Job Description:

Learning And Development Manager – Group

Angel Court, London/ Hybrid (3 Days WFH)

Permanent

Up to £70,000 + Fantastic Benefits

Full time (37.5 Hours)

We consider all types of flexibility, including locations, hours and working patterns.

Working in our Group function you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care not just in the UK but around the globe.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day, by helping shape the strategic direction of our business around the world.

The role

This role has responsibility for identification, design and delivery of professional “best in class” L&D interventions to meet the developing needs of our Global Functions. A key focus of the role is relationship management of the internal customers, understanding and supporting current needs and future capability requirements and working with internal/customers to identify appropriate L&D interventions. This will include managing end-to-end implementation from effective timely design to delivery of the interventions, utilising the most relevant and cost effective methodologies.

You’ll help us make health happen by

• Understand the business ambition, needs and processes to develop the “big picture” from a learning and development perspective.
• Design and deliver a blended learning and development approach for Global Functions which meets the business requirements
• Management of 1 direct report, the Learning and Development Consultant
• Oversea the Learning and Development at group, delivered through the Learning and Development Consultant.
• Work with the People Business Partners and Market Units to effectively plan and analyse requirements to ensure alignment with business priorities.
• Review all relevant sources of information such as quality assurance to identify training gaps and needs, ensuring the blended approach meets these needs and priorities
• Work with key stakeholders and internal customers to ensure solutions meet and exceed customer expectations
• Create new and revise of current training collateral, to ensure a high level of relevance, quality and consistency
• Work with other market/business units in order to effectively utilise resources within the Bupa Group and to ‘steal with pride’
• Research and manage external and internal suppliers for training design and delivery where required.

Key Skills / Qualifications needed for this role

• Strong (and recent) L&D experience working in demanding and pace-driven environment within Healthcare, Financial Services or Global blue chip organisation.
• Deep learning and development knowledge; able to both ‘create new’ and adapt known tools and techniques
• Think and act strategically as well as tactically where appropriate
• Strategic and operational L&D programme management
• Demonstrable planning and organisational skills.
• Clear and engaging communication and presenting style
• Builds rapport and robust relationships at all levels
• Comfortable with handling change and ambiguity
• Experience of senior stakeholder management
• Experience of development Senior Management L&D tools

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.

• Access to a range of services to support your physical and mental wellbeing

• Fixed term benefits allowance

• Access to our confidential employee assistance

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Full time

Job Area:

People & HR

Locations:

Angel Court, London