Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity to work in a remote capacity, providing flexibility in your work environment
- Competitive salary based on experience
- Chance to engage with and support critical financial applications
- Opportunity for career advancement and growth within the organization
- Work in a diverse and inclusive environment that values your contributions
- Engage in meaningful projects that directly impact financial operations

What to Expect (Job Responsibilities):
- Provide L2 and L3 support for financial applications, resolving queries with minimal intervention
- Conduct user access reviews, audit reviews, and IDM reviews as part of project responsibilities
- Create metric reports for incident tickets and key performance indicators (KPIs)
- Coordinate and manage disaster recovery (DR) flips effectively
- Support Tidal jobs and ensure their operational efficiency

What is Required (Qualifications):
- Minimum of 8 years of experience with SQL, ETL, Linux, and ServiceNow
- Mandatory experience in financial applications support, particularly in investment banking projects
- Proven ability to resolve queries independently with minimal assistance
- Experience in conducting user access and audit reviews
- Knowledge of metric reporting for incident management and KPIs

How to Stand Out (Preferred Qualifications):
- Experience supporting applications such as Client Impact, BPS, Cognos, and Murex
- Prior experience in the Market Operations group or similar financial environments

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