Peer le a der to Business Office Associates, responsible for processi ng and auditing pa p er work associated with sales, leading self and others through daily business requirements, c a sh management, and providing excep tional customer service.

What you will do:

• Mentors Busin e ss Office Associates, assisting them with develop m ent and training
• Assists store personnel a nd all store departments in their daily functions while adhering to Car Max guidelines
• Participates in t he rotation of the “Manager on Dut y” role – responsible for delegating a nd directing the busi ne ss office work flow, ans wering que s tions related to transactio n s, handling customer issues/concerns and following up on delegated business office w o rk tasks
• Delegates and follows up on various Business Office tasks
• Provides custo mer service by listening, answering customer q u estions and e xplai ning p aper work process
• Processes paperwork associated with retail automobile sales in clu d ing printing daily reports, maintaini ng deal jackets, conta c ting finance com p a n ies regar ding c o ntracts, obtaini ng required info r m ation regardi ng registration a nd titling, and auditing completed paper work
• Processes paperwork associated with an appraisal lane purcha se including title collection calls and follow up, obtaining proper paper work and signatures from customers and sending appro p ria te document a tion to Corpora te for funding of drafts
• Manages ca sh inclu d ing rec e i v ing and counting mon e y, distr i buting funds, preparing dep o sits a nd handling of the safe with consideratio ns to security
• Processes paperwork affiliated with the st ate DMV. T h is incl udes submitting p aper work necessary to title and register a vehic le for a customer after the sale
• Clerical responsibilities including copying, filing and answering phones
• May assist in hiring process by attending job fairs and performing intervie ws in partnership with a manager

Qualifications:

Work requires ability to:

• Create and maintain a positive work environment
• Perform supervisory tasks (preferred experience: 3 years of customer facing work; 1 year of supervisory work)
• Delegate effectively
• Follow up
• Make decisio ns using inde p en d ent and sound judgment
• Resolve customer and associate issues
• Read, interpret and transcribe data in order to maintain accur a te records
• Understand numeric filing system
• Use word processing, sprea d s h eet and other programs, dis p la ying interme diate PC skills
• Multi-task in a h igh energy, fast-pace work environment, leading self and others through prioritization of changing daily business needs.
• Lift objects that weigh as much as 15-20 lbs
• Speak a nd list en effectively in d ealing with internal and e x ternal customers in person and over the phone
• Com p lete Car M ax provided training on the fun c tional are as of the Business Office, allo wing for cross-training a nd full cover age of Business Office

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.