Lead Curator Training - Link
Germany - Frankfurt /
Data Operations – 240-Link Data Ops /
Full-Time
/ Remote
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a
public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a
Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
The Role
Veeva Link’s vision is to build connected data applications that improve research and patient outcomes. To help our data operations team grow, we are looking for a team lead that owns the initial training of newly hired data curators from all across the world.
During your onboarding, you will learn how our world-class data operation works by studying our operating model and process documentation and talking to your key stakeholders. Then you will quickly take on the responsibility of leading your team. You will be responsible for aligning with other teams on their training needs, handling the onboarding and offboarding of candidates, and improving our training materials, all while growing your team. To reach your ambitious targets, you will improve your operation, for example, by developing the concept for an e-learning platform and managing its complete implementation, including its setup and roll-out. You support all data operations with
The ideal candidate for this role is passionate about training, has a growth mindset, and enjoys working with autonomy in an international environment. We have a great remote working culture where people work hard, have fun, and grow.
Please note that we only hire in the country for which this role was posted and not in all countries. For example, if we posted this role for Hungary, then your home would have to be in Hungary and not, e.g., in Spain or Egypt. Once hired, our Work Anywhere policy gives you the option to work from home or from the office on any given day.
What You'll Do
- Design innovative training materials and process documentation for all Link streams 30+
- Maintain training materials; ensure they are kept up to date in line with production changes and needs
- Ensure a great onboarding experience for new data curators; focus on efficiency and quality
- Provide high-quality training during new curators' first two weeks
- Launch and manage a learning management system
- Optimise training team model to support training 100 new data curators per week
- Analyze training data and key performance indicators
- Ensure that only qualified data curators transfer to their target teams
- Minimize 3-month churn
- Manage our CMS Vault for data operations, including SOPs and tutorials
- Lead a team of 20 training coordinators
Requirements
- 2+ years of experience working in learning and development and/or delivering in-house production training
- 1+ years of experience managing cross-functional projects; Working with autonomy on projects involving multiple stakeholders from different teams
- 1+ years of content creation and management experience (e.g., learning materials, SOPs)
- Experience using content management systems
- Experience launching and working with e-learning platforms
- Experience in process optimization
Nice to Have
- University degree related to business (e.g., business administration, organizational psychology)
- Operations management experience (including onboarding of new hires)
- Experience teaching classes of adults with mixed cultural backgrounds (i.e., cross-cultural communication)
- First leadership experience (including volunteering and extracurricular activities)
- Experience setting KPIs and reporting to leadership
Perks & Benefits
- Personal development budget
- Fitness reimbursement
- Life insurance
- Work Anywhere
#RemoteGermany
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.