Responsibilities of the Plaza LEAD include, but are not limited to, the following:

· Ensuring customer service standards are met in a professional manner.

· Enforcing the operating procedures.

· Responsible for notifying the Computer Room Clerk of equipment malfunctions.

· Responsible for supplies on the exit toll plaza for which they are scheduled.

· Ensure that all transactions are processed in a smooth and efficient manner.

· Ensures timely cash drops and deposit preparation, completing and balancing all cashier shift reports.

· Responsible for overseeing the training of all new cashiers.

· Responsible for cash variances occurring on their shifts.

· Maintains adequate cashier staffing on the exit toll plaza. Assists other supervisors with scheduling, call-outs and traffic flow.

· Schedules all breaks and lunches for cashiers.

· Must be knowledgeable in all operational aspects of the facility. Required to retain knowledge of all positions being supervised.

· Maintains communication with the management staff and the Authority as necessary.

· Pick-up retrievals from Cashiers.

· Verify and approve exception tickets for adherence to established policy and procedure.

· Operation of an additional cashier station when conditions warrant.

· Verifies all cash drops, and plaza operating fund when needed.

· Audits Cashier Shift Reports to ensure all revenues have been collected. Reconciles all discrepancies that occur on the shift.

· Completes all plaza shift paperwork on a daily basis.

· Maintains communication with the other plazas and Economy Lot personnel to ensure all workstations are adequately staffed.

· Maintain communication with the Operation’s Manager and the Computer Room Operator regarding any significant occurrences on their shift.

· Monitor operating supplies and order as needed.

· All other duties as may be assigned from time to time.

• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available

• Customer Service Experience
• One year of lead or supervisory experience