Job title: Lead Major Incident Manager

Location: Preston – 2/3 hybrid split. Optional paid On-Call on a rota basis

We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.

Salary: Circa £47K

What you’ll be doing:

· Responsible for the Major Incident Management, Event and Backup processes and procedures

· Manage the Major Incident management team on a day to day basis, ensuring all Major Incidents are assigned, communicated, progressed and resolved in a timely manner by the immediate team and Command Centre

· Will ensure that the Backups and Events processes are followed to minimise disruption to Live service for business critical applications and reduce the risk of lost business critical data

· Leads on and facilitates communications between multiple stakeholders

· Clearly articulates technical and business information to multiple stakeholders, including senior management, both in verbal and written communications. Provides mentoring and support to the Major Incident team and to third parties managing Major Incidents to ensure that business communications are accurate, clear, concise and timely

· Assists high profile projects and other high priority business activities where major incident management are required to coordinate and progress multiple stakeholder and supplier activities

Your skills and experiences:

Essential

· Knowledge of working within a SIAM / Service Operations environment

· Must be self-motivated and be capable of managing suppliers and other stakeholders to deliver quality output on time

· Understanding and awareness of organisational financial business planning

· Must be able to meet tight deadlines, be organised, an excellent communicator and be able to manage multiple high priority issues simultaneously

· Relevant vocational qualification or equivalent experience (e.g. HNC / Prince 2 Foundation / Computer Science Degree)

Desirable:

· Trained to ITIL foundation and either appropriate ITIL Intermediate or other appropriate capability training

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.

The Major Incident Management Team:

Leads the Major Incident Management Team in dealing with high severity, business critical issues. This is a varied, challenging and rewarding role, providing wins and results for all levels of stakeholders of the business, providing opportunities to grow within Enterprise IT Services.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals.

We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation.

Closing Date: 21^st November 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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