Lead UX Designer

As a Lead UX Designer you’ll work closely with product managers, content strategists, UI designers, developers and researchers to create an elegant customer experience. As a creator of bar-raising experiences, you inherently look for ways to remove the difficult and make complex experiences feel easy, intuitive and have a seamless flow that helps our customers feel empowered. You confidently make and defend decisions while creating user-centered online experiences in an agile environment.

About the Team

The UX Product Design team is looking for a passionate designer to join our cross-discipline user experience team solving complex problems for our customers in the legal and accounting space across the world. Our team loves solving tough problems and we hope you do too. Our work spans mobile, tablet, and desktop mobile experiences for all types of users. The team focusses on high-quality execution and high collaboration with our partners in product management and product engineering. It is an exciting time to work for Thomson Reuters as we move to bring the next-generation of software-as-a-service products to our customers.

About the Role

As a Lead UX Designer you will:

• Lead design for AI-powered features with a focus on clarity, trust, and usability.
• Translate AI/ML capabilities into intuitive, human-centered experiences.
• Define patterns for Human-AI interaction, including assistants, agents, and copilots.
• Advocate for ethical, inclusive, and transparent AI design.
• Partner with Product and Research to align AI features with user needs.
• Mentor designers on AI-first thinking and emerging interaction models.
• Support UX research focused on user trust, mental models, and feedback loops

About You

You’re a fit for this role if you have:

Basic qualifications:

• 8-10+ years design experience creating simple solutions for complex challenges
• Experience leading responsive design with case studies in your portfolio
• Deep Information Architecture and Interaction Design experience illustrated in your complex application design work
• Experience with industry leading prototyping tools
• Enjoy mentoring other designers to up their craft
• Strong portfolio of work that illustrates your process, your level of craft and the results you have driven
• Familiarity with Agile development
• Confidence in working with strong, passionate, fast-paced team environment
• Strong time-management, multi-tasking and prioritization skills
• Critical thinking and problem-solving skills
• Excellent written and verbal communication skills

Preferred qualifications:

• BA/BS in graphic design, fine art, visual communications, HCI or related field (or equivalent industry training / experience)
• Familiarity with: Web standards (W3C and 508) / best practices for interaction design and Accessibility
• Agency Experience a plus

#LI-DS4

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here .

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More information about Thomson Reuters can be found on thomsonreuters.com.