Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with flexible scheduling options
- Supportive and collaborative work environment
- Chance to contribute to the overall employee experience and satisfaction
- Engaging in a mission-driven organization focused on patient care and community service

What to Expect (Job Responsibilities):
- Manage the shared leave mailboxes and respond to inquiries from employees and vendors
- Provide first-level issue resolution and assist with data gathering for escalated cases
- Perform audits and manage employee return statuses in the system
- Communicate with customers, ensuring timely follow-up and resolving inquiries
- Document all cases in the case management application and collaborate with HR counterparts

What is Required (Qualifications):
- Bachelor's degree or relevant professional experience preferred
- Experience in the healthcare industry or shared services/internal service delivery role preferred
- Proficiency with Microsoft Office Suite and familiarity with ServiceNow for case management
- Strong verbal and written communication skills
- Highly motivated, team-focused, and results-oriented with the ability to work in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience implementing continuous improvement processes
- Demonstrated ability to deliver on customer satisfaction
- Strong organizational skills and attention to detail
- Ability to assess situations and think critically
- Familiarity with employee privacy and confidentiality practices

#HealthcareServices #RemoteWork #CareerOpportunity #CustomerSatisfaction #Teamwork

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