**Training will begin for this class October 2nd 2023**

ReedGroup understands the importance of protecting our applicants and employees during these uncertain times and recognizes the need to work remotely during the concerns related to COVID-19. Virtual opportunities are currently available during the COVID- 19 pandemic.

There is a requirement to attend the paid training for the duration of the training period.

Do you have the desire to be part of a growing and innovative team? Is a culture where “People Count” and “We do the Right Thing” important to you? If so, ReedGroup is actively seeking compassionate, driven and service-oriented individuals to join our Operations Team as a Leave of Absence Case Manager. You’ll need to be prepared to think on your feet while supporting individuals who are making major life decisions. You’ll find yourself working with a committed group of colleagues who are not afraid of hard work or rapid change. We go home every day knowing that the work we do really matters, and that we make a difference in people’s lives.

In this position you will find yourself working in a modern workspace (when we return to our offices) and in an environment with kind and caring peers and managers. We care about one another as well as the health and well-being of our clients and employees. We strive to accomplish our goals together and we celebrate successes by honoring you as an individual and as part of a larger team

As our Leave of Absence (LOA) Case Manager, you will administer our client's leave plans, including FMLA, by coordinating the Federal, State and Client Company leave policies. In your role, you will ensure compliance and proper documentation in regard to all applicable laws, regulations, and plans. As our subject matter expert, the LOA CM processes documentation and claim decisions, according to FMLA and client-specific plans.

There is a requirement to attend the paid training (6 weeks) for the duration of the training period.

You will

• Act as subject matter expert for client specific FMLA and state absence plans. When applicable, research to gain necessary information related to the case management process.
• Demonstrate adherence to ReedGroup values and performance guidelines, including complete and accurate documentation.
• Ensure quality standards for case management are met. Implement ReedGroup’s continuous quality improvement process whenever efficiencies or quality standards are not met.
• Utilize appropriate clinical resources as needed.
• Pro-actively communicate with client employees as needed, ensuring a high-quality customer experience.
• Manage caseload efficiently, organize priorities, provide timely intervention and maintain sensitivity to confidential records.
• Provide support to Intake/Customer Service team as needed in our Call Center.

You have

• High School Diploma or equivalent.
• Minimum of one year of customer service experience.
• Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively.
• Knowledge of the Family Medical Leave Act is preferred.
• Basic knowledge of medical terminology and telephone etiquette.
• Ability to interact professionally with a diverse group (executives, managers, legal, and subject matter experts).
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ability to work in a fast-paced environment with short deadlines.
• Ability to type 50+ WPM.
• Intermediate to advanced level of computer experience.

Reporting Relationships

As a Leave of Absence Case Manager, you will report to an Operations Manager

Location

• Remote

Travel

• N/A

Our promise

• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

(THE ROLE)

(RESPONSIBILITIES)

(REQUIREMENTS)

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $28,000.00/year (for full time employees) and the estimated maximum base salary for this role of $53,400.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.