About this role:

Wells Fargo is seeking a Legal Operations Processor in the Legal Services – Writs & Levies department as part of Consumer and Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role you will:

Support various operational tasks relating to writs of garnishment, levies and other legal documents representing Wells Fargo
Seek ways to improve customer service experience and determine proper course of action based on customer needs
Perform moderately complex administrative, operational and customer support tasks
Negotiate with external customers to assure resolutions and deadlines are met
Receive direction from manager, lead, or paralegal and escalate non-routine questions
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirement

Schedule:

Monday-Friday 8:30am-5:00pm CST
Frequent opportunities for overtime, may become required due to business need

Training:

You will receive in-depth training, continued on-the-job training, and coaching.
Training will be for 4-6 weeks. Training hours are 8:30 a.m. – 5:00 p.m. Monday – Friday CST. You are required to attend the full duration of this paid 4-6 weeks of training.
We’re open from Monday – Friday, 8:00am-8:00pm (EST). Your regular work schedule will be based on business need and may include working overtime and/or one weekend day.

Required Qualifications:

2+ years of Legal Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Previous experience Legal order processing.
Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment.
Ability to identify potential operational issues and legal risks.
Ability to achieve high production and quality standards.
Ability to read and interpret legal documents.

Job Expectations:

This position offers a Hybrid work schedule
This position is not eligible for Visa sponsorship

Posting Location:

800 S Jordan Creek Pkwy, WEST DES MOINES, IA 50266

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Legal Operations Processor - Legal Services

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