eXcell
Level 2 Service Desk Technician
Pay$35.00 - $36.50 / hour
LocationNew York/New York
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 25-01254
- Provide troubleshooting and technical support via phone, web-based tools, and email
- Provide voice-based and remote technical support to end users for all standard desktop issues and respond to queries
- Run diagnostic programs, isolate problems, determine, and implement solutions
- Ability to demonstrate the capability to achieve results under pressure in a fast-paced client-driven environment
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Will coordinate, diagnose, and troubleshoot incoming employee calls for a wide variety of clients and industries just like an L1
- Serve as first point of contact for all technical support service requests
- Requests for support will be for technical / IT issues involving desktop and laptop application software or network services from local personnel or from employees using remote network access
Take your career to the next level with CompucomStaffing . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development using our leading-edge training program.
Our client is currently seeking a qualified Level 2 Service Desk Technician for a remote position. This will be a 3 month contract opportunity, from April to July. This Technician will work the hours of 12:30 PM - 9:00 PM, Monday to Friday. (EST HOURS)
Duties and Responsibilities:
$35.00 - $36.50 per hour
We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** CompucomStaffing ™ Supports Equal Employment Opportunity** CompucomStaffing ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com .-
About the company
eXcell is an IT staffing company based in the Seattle, Wa area. We service clients and candidates across North America. We staff permanent, temporary, contract and special project openings across all IT needs.