The New Hanover County Public Library is seeking a customer-focused, team-oriented Library Associate to provide comprehensive research and reader advisory assistance to patrons of all ages at the Northeast Library. The associate is a paraprofessional position supporting librarians in providing all aspects of frontline service, including reference, circulation, reader advisory, and technology services. Associates plan and facilitate programming appropriate to their position focus.

Essential Duties

• Assists children, teens, adults and senior citizens in the effective use of the library collection, facilities and services
• Protects each customer's right to privacy and access, adhering to the American Library Association Bill of Rights and Code of Ethics
• Responds to advanced reader advisory queries and complex reference questions by accessing specialized print and non-print resources
• Promotes library resources and materials through social media, online resource pages (LibGuides), electronic newsletters, and displays
• Plans and presents regularly occurring and special programs
• Educates customers in the use of technological devices, software, and equipment to enhance self-sufficiency and access library resources
• Assists with daily operating procedures to include securing the building and cash supply; logging computers on and off; running reports; and maintaining the computer database
• Performs a variety of circulation support tasks such as pulling holds, searching for missing items, monitoring collections for outdated materials, and other duties as assigned

Additional Duties

• Plans and runs twice yearly library book sale, serving as primary event coordinator from set-up to tear-down.
• Oversees library volunteers responsible for sorting donated materials throughout year.

New Hanover County is dedicated to the recruitment and recognition of a talented and diverse workforce that is committed to public service. Our shared values of professionalism, innovation, equity, integrity, stewardship and accountability guide the way we conduct ourselves and deliver services to our customers. Supported by the work of our Office of Diversity and Equity, New Hanover County celebrates diversity in our employees’ backgrounds, beliefs, identities, and abilities, while supporting growth opportunities for all. Our talented team has a passion for providing care and services that effect change on the everyday lives of the citizens they encounter. The differences that unite us are a reflection of the community we serve. If this sounds like an organization that models the values you uphold, we invite you to join our team at New Hanover County.


Hours:
This position is 32 hours per week. Varying day shifts Monday through Friday; includes two evenings per week; Saturdays and Sundays in assigned rotation. Must be available to report for emergency work assignment during emergency situations.

Employment Type:
32 hours per week, non-exempt

Salary Information:
The hiring salary for this position is $20.22 hour, plus a competitive benefits package. Salary will be determined based on qualifications, budget, and market considerations.

New Hanover County offers :

• Employer paid 401k contributions;
• Retirement plan through the NC Retirement system;
• Flex time and telework availability, depending on your position;
• Paid sick and personal leave + 13 paid holidays per year;
• Paid parental leave;
• Paid community services leave to give back to our community;
• Education leave to obtain a degree within your line of work;
• Medical, dental, and vision insurance + many other insurance options;
• Onsite, employer-paid health and wellness center;
• Professional development trainings & leadership initiatives;
• Opportunities to make a difference in your community;
• And so much more!

Please check out our careers page at www.nhcgov.com/careers for more information on why New Hanover County is a great place to work. Required Education and Experience:
Bachelor’s Degree in a related field and two (2) years of related library experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Alternatively, individuals may possess training and experience equivalent to the above, as well as demonstrate the ability to successfully perform the essential duties of a Library Associate

Required Skills and Knowledge:

• Intermediate to advanced skill in personal computer operations, learning and utilizing software applications and operating peripheral equipment
• Ability to respond appropriately to information-seeking behaviors and diverse learning styles
• Ability to maintain confidentiality, work independently, and exercise judgment in resolving customer issues
• Flexibility and willingness to adjust to a constantly changing work environment

Physical activities and demands:

• Spends up to several hours a day in a stationary position to assist customers
• Frequently moves and positions bins of books which weigh up to 30 pounds
• Frequently transports large numbers of books to various locations in the building
• Positions, places, and removes books and other library materials around, onto, and from shelves at a wide range of heights

Applicant Information:
After the closing date for this position, applications will be screened by Human Resources. Applicants referred to the department will receive an email requesting important information pertinent to the position applied for. All updates regarding an application can be viewed through your applicant portal.