Employer Industry: Insurance Services

Why consider this job opportunity:
- Salary up to $26.00 per hour
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and service quality
- Engage in a proactive, high-touch approach to client interactions
- Work with a reliable and responsible team dedicated to excellence

What to Expect (Job Responsibilities):
- Utilize critical thinking and decision-making skills to offer insurance coverage solutions
- Handle requests and correspondence in a prompt, accurate, and courteous manner
- Collaborate with internal departments to ensure a seamless customer experience
- Prepare necessary documentation such as Auto ID Cards and Certificates of Insurance
- Review policies during the Pre-Renewal process to identify coverage concerns

What is Required (Qualifications):
- High School diploma; post-secondary education is helpful
- Property & Casualty insurance license required
- Minimum of two years of experience in the insurance industry or two years of phone queue experience
- Strong verbal and written communication skills with attention to detail
- Proficiency in Word and Excel, with solid keyboarding skills

How to Stand Out (Preferred Qualifications):
- Experience with Personal and/or Commercial Lines insurance products
- Ability to achieve 6,000-6,500 keystrokes per hour on alphanumeric data entry with minimal errors
- Familiarity with Applied/Epic Agency Management System
- Strong telephone and listening skills
- Willingness to provide telephone coverage until 6:00 pm CST several times each month

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