Employer Industry: Information Technology Services

Why consider this job opportunity:
- Salary up to $80,000, depending on experience
- Opportunity for career advancement within a fully remote work environment
- Comprehensive benefits package including medical insurance, retirement plan, and paid time off (PTO)
- Engage in a supportive team atmosphere with opportunities for mentorship and training
- Chance to work with cutting-edge technologies in Linux and AWS server management

What to Expect (Job Responsibilities):
- Provide technical support for customers via phone, ticket system, or messenger
- Troubleshoot advanced Linux and AWS server management issues
- Monitor server alerts for performance issues and address them promptly
- Create internal documentation and contribute to the customer-facing knowledge base
- Assist in onboarding, training, and mentoring new team members

What is Required (Qualifications):
- Minimum of 1 year of experience in customer service or technical support via phone or ticketing system
- Experience as a System Administrator or End User of a Linux Operating System (Ubuntu, CentOS, CloudLinux)
- Required Managed Services Provider (MSP) experience
- Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
- General understanding of networking concepts (TCP/IP, DNS, Routing, Email)

How to Stand Out (Preferred Qualifications):
- Experience troubleshooting in multi-user environments
- Demonstration of independent thinking and decision-making abilities
- Ability to multitask and adapt quickly to changes in a fast-paced environment
- Strong communication and interpersonal skills

#InformationTechnology #LinuxSupport #RemoteWork #CareerOpportunity #AWS

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