Posting End Date:

April 20, 2024

Join John Lewis or Waitrose today

If you've ever stepped through the doors of a John Lewis or Waitrose shop, shopped online, or seen any of our adverts, you'll know there's something unique about us.

That unique proposition is our Partners. As co-owners they have a say in our business and receive a share of the profits, so they put time and effort into making it work. Our Partners are the reason we're the success we are. They're our secret sauce; the opportunity for us to differentiate.

Job Summary:

Loss Prevention Partners protect Partners, customers and secure assets through efficient effective risk management and effective communication within their designated shops. This includes loss or damage to stock, loss of cash, and non compliance to process.

Job Description:

Due to working regulations, applicants must be 18 years or over to apply

What will you be doing?

You will be a member of the Profit Protection team and add value to the efficiency and profitability of John Lewis.

● Mitigating the risk of malicious harm to Partners and Customers;

● Managing shrinkage performance within budget and risk appetite.

You will play a key role in a John Lewis branch by investigating trends and reporting on key themes, thoroughly investigating shrinkage to protect our profit. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

The role will address all aspects of Shrinkage, including, though not exclusive to, external and internal dishonesty, procedural failure, and administrative error within the John Lewis Partnership.

You will need to be confident and reassuring to be able to de-escalate conflict situations in the branch professionally

You will have to raise awareness of all aspects of shrinkage by supporting and coaching fellow Partners.

You’ll work on a rota basis for this role and will be required to work a variety of shifts, including evenings and weekends

Will I receive training?

You will receive full and comprehensive training in the first few weeks of starting in your new role. If you do not have previous experience in this role don’t worry we will provide all the training you need.

Required Essential Experience, Skills and Qualifications

- Strong communication skills.

- Attention to detail/accuracy.

- Good customer service skills.

Desirable Experience, Skills and Qualification

- Previous experience in a loss prevention role.

- Previous experience in a customer facing environment.

Benefits

• 22 days holiday (up to 30 days based on length of service)

• Extensive training plan

• Equipment provided

• As a Partner, after completion of your 3-month Earning Membership period, you will be entitled to:

• 20% Discount at Waitrose & Partners on the majority of goods

• 25% Discount at John Lewis & Partners on the majority of goods

• 12% Discount at John Lewis & Partners on electrical & white goods

• Defined contribution pension scheme and Life Assurance (4x annual salary)

To see all of our incredible benefits click here .

Duties and Responsibilities:

As Partners - members of the Partnership - it's our responsibility to ensure our success for the future. We proactively seek out opportunities to continuously improve the way we work, taking action to ensure the Partnership is efficient and we are all as productive as possible. It's an ethos each and every Partner works by and you'll carry into your own role too.

Additional Information

With the potential need to detain or ban individuals committing criminal offences, this role requires applicants to be over the age of 18.

Please consider the following when making your application:

- This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure & 5 year financial probity.

- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.

- Print off the job description now if you require it.

- Ensure you have an up-to-date CV.

Pay:

£24,400.00 - £32,000.00 Annual

Scheduled Weekly hours:

37.5

Worker Type:

Permanent Partner

Job Level:

Partnership Level 9

Hours of Work:

Varied hours of full time work across seven days to include early starts, late finishes, evenings and weekends.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself.

Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers.

We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. ? ?

We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference.

Find out more about D&I in the Partnership here.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

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