JOB TITLE: Loyalty Data Analyst

JOB SUMMARY:

Maybe you’ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know Circle K’s mission. Making everyday life easier for people all over the world. We’ve grown into a successful global company with over 15,000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120,000 people working at our stores and support offices. We are hiring a new colleague to become the future data analysis guru of our loyalty program data.

The analyst reports to the Manager of Loyalty Analytics. As a member of the Global Data & Analytics Team spanning across US, Europe and India, the Loyalty Analyst is an everyday partner of the North American Loyalty team in Charlotte, NC.

In this role you’ll be responsible for doing data analysis and delivering insights into one of the top priority programs globally and will have an opportunity to influence how this program develops. This is a position where you’ll have a unique opportunity to get to know our business through our data as well as grow and learn professionally. You will work with cleaned, structured, transactional data, but you will also be expected to reach beyond what we already have available in order to find insightful answers to complex business questions. The position is deeply rooted in data, but requires a commercial mindset and a curious attitude.

We are looking for an individual who is a proven problem solver with exceptional critical thinking ability. The candidate should have a high sense of curiosity and be comfortable with trying to solve difficult problems. Additionally, the candidate should possess the abilities to collaborate with others simply and effectively communicate complex concepts with a non-technical audience.

RESPONSIBILITIES/ACCOUNTABILITIES:

• Working closely with the Loyalty Managers and our Loyalty Analytics team to do data analysis and provide fact based actionable insights into our CRM Communications (all direct marketing efforts including e-mail, sms, push notifications)
• Devise and implement Customer Science and Automation work such as Customer Segmentations, Personalization, Churn Prevention, Fraud Detection, Customer Lifetime Value into the Loyalty Analytics ecosystem.
• Independently carry out ad-hoc analytical support to business stakeholders to achieve key business objectives using test and control analytics, dashboard analytics, benchmarking, statistical concepts and financial measures to guide decision making.
• Facilitate best practice sharing and contribute to automation and improvement of existing processes.
• Other duties as assigned.

TECHNICAL SKILLS REQUIRED:

• Experience with BI and analytical tools (Power BI, Tableau, Azure, Databricks, Jupyter Notebooks or similar)
• Some experience with query processing languages (SQL, PySpark)
• Experience with statistical analysis languages is an advantage (e.g. R, Python)

PERSONAL QUALITIES REQUIRED

• You think analytically, creatively and pragmatically
• You’re a problem solver and like to create, but you also appreciate that sharing your work makes us all better
• You’re curious and like to learn, both within business and technology
• You can interpret and translate complex information into understandable, compelling and actionable insights
• You’re able to collaborate and share across geographies and with stakeholders at different levels
• You have a strong commercial mindset and are always looking for opportunities to strengthen our business

QUALIFICATIONS AND EXPERIENCE

• actionable insights
• A higher degree in an analytical or financial discipline
• 1+ years working experience in applied analytics for solving business problems (entry-level applicants who did internships or coursework in an analytical area are encouraged to apply as well)

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Click below to review information about our company's use of the federal E-Verify program to check work eligibility:

In English

In Spanish