Compensation Grade:

Job Description:

Who We Are:

We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 60 years of success. If you are looking for a challenging and dynamic career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

What Giant Tiger Brings;

• Work Your Way! Remote work arrangement;

• Annual Profit-Sharing Program & Incentive Plan

• Health/Dental/Vision Benefits as of day 1

• Store Discount

• LinkedIn Learning Subscription;

• Parental Top Up Program

• Employee Tuition Reimbursement Program;

• Bursary Program for children of employees;

• Onsite Perks: Free parking; Public Transit accessible; 24/7 access to onsite gym; full-service cafeteria

About The Role:

We are seeking a dynamic and proactive Loyalty Specialist to manage and drive the performance of Giant Tiger's loyalty program. This role will contribute to the strategic direction and operations of the GT VIP program, focusing on customer acquisition, retention, and growth. The ideal candidate will have a strong background in loyalty program management, data analytics, and cross-functional collaboration, with a proven track record of driving revenue growth and enhancing customer engagement.

What You’ll Be Doing:

• Contribute to the overall strategy, operations, and performance of Giant Tiger’s loyalty program

• Execute the strategies driving customer acquisition, retention, frequency of purchase and growth KPI (basket size, margin, conversion)

• Manage relationships with appropriate vendors and partners as it relates to the GT VIP program operations

• Act as the loyalty ambassador within Giant Tiger, championing a loyalty-based approach throughout Giant Tiger

• Produce VIP performance updates for internal stakeholders

• Further develop Giant Tiger’s VIP data, reporting and analytical practices

• Investigate new approaches to loyalty and suggest improvements to the program with different offer types or loyalty benefits.

What You’ll Bring:

• Dynamic and proactive business leader and performance driver, with strong storytelling and presentation skills, ability to work with cross-functional teams.

• 7-10 years of relevant experience. Must include management of customer loyalty/CRM program and operations, customer acquisition and retention, data and analytics.

• A strong aptitude for data leadership, understanding and interpretation.

• Experience in leading analytics teams, functions, and engagements.

• Strong cross-functional knowledge of marketing, financial performing, reporting, and analytics.

• Proven track record at building and scaling programs and initiatives to acquire and retain customers.

• Demonstrated ability to drive revenue growth and other key business performance levers.

• Expertise and comfort with technology and digital platforms.

• Understands trends in consumer behavior and channel marketing; monitors direction and growth of the business and general market trends to assess applicability to channel activities.

• University degree in a relevant field, preferably business.

Job Requisition:

Giant Tiger is an equal opportunity employer and is committed to fair employment practices.

Are you are interested in this position but don’t yet meet all the criteria? We want you to apply anyway!

During our recruitment process we are looking for an incumbent that will not only learn and grow in the role, but also contribute to our diverse, equal and inclusive culture.

If you require accommodation during your pursuit of a role at Giant Tiger please contact careers@gianttiger.com .