NHS
Macmillan Cancer Information & Support Service Assistant
This job is now closed
Job Description
- Req#: B0057-25-0007?language=en&page=37&sort=publicationDateDesc
- NVQ Level 3 in Healthcare / Customer Care or equivalent
- Communication Skills training e.g. Sage & Thyme
- GCSE Grade C or above in English & Maths
- Diploma or equivalent level of knowledge / experience
- ECDL or other relevant IT training
- Counselling certificate
- Experience of working with the general public
- Experience of information provision and data analysis
- Experience of working in a healthcare environment
- Experience of working with volunteers
- Experience of working in an oncology/cancer care environment.
- Able to recognise and work within the limit of own competence and responsibility
- Self-motivated and able to use initiative
- Strong teamwork ethic
- Shows independent judgement, while operating within procedural guidelines
- Ability to remain calm in stressful situations
- Clean driving licence and access to a vehicle insured for business use
- A commitment to the vision and values of Bolton Hospice.
- Good organisational and administrative skills, including being able to concentrate on data analysis, whilst prioritising own workload and meet deadlines as necessary
- Able to develop effective interpersonal relationships with colleagues across a health and social care setting
- Excellent communication skills- able to communicate effectively at all levels
- Participation in service development and implementation of change
- Working knowledge of health and wellbeing issues, the NHS and support services
- Excellent IT skills in word processing, spreadsheets and production of information materials
- Able to present information to professional groups
- Excellent Social media knowledge and a high level of competence using social media platforms.
- Ability to produce monthly newsletters using Canva software.
- NVQ Level 3 in Healthcare / Customer Care or equivalent
- Communication Skills training e.g. Sage & Thyme
- GCSE Grade C or above in English & Maths
- Diploma or equivalent level of knowledge / experience
- ECDL or other relevant IT training
- Counselling certificate
- Experience of working with the general public
- Experience of information provision and data analysis
- Experience of working in a healthcare environment
- Experience of working with volunteers
- Experience of working in an oncology/cancer care environment.
- Able to recognise and work within the limit of own competence and responsibility
- Self-motivated and able to use initiative
- Strong teamwork ethic
- Shows independent judgement, while operating within procedural guidelines
- Ability to remain calm in stressful situations
- Clean driving licence and access to a vehicle insured for business use
- A commitment to the vision and values of Bolton Hospice.
- Good organisational and administrative skills, including being able to concentrate on data analysis, whilst prioritising own workload and meet deadlines as necessary
- Able to develop effective interpersonal relationships with colleagues across a health and social care setting
- Excellent communication skills- able to communicate effectively at all levels
- Participation in service development and implementation of change
- Working knowledge of health and wellbeing issues, the NHS and support services
- Excellent IT skills in word processing, spreadsheets and production of information materials
- Able to present information to professional groups
- Excellent Social media knowledge and a high level of competence using social media platforms.
- Ability to produce monthly newsletters using Canva software.
Job summary
The Macmillan Cancer Information & Support Service (MCISS) aims to provide a comprehensive Cancer Information and Support Service to Bolton residents, so that anyone who is affected by cancer has access to the information they need and are supported appropriately. An exciting opportunity has arisen for an experienced and organised Information Assistant to join the team at Bolton Macmillan Cancer Information & Support Service.
Part Time 30 hrs per week (4 x 7.5hr days, Mon - Thurs)
A&C Band 4 £26,530 per annum (£21,224 p.a. pro rata)
Main duties of the job
Working with the MCISS team and our volunteers across the three centres in Bolton, youll help to support the smooth delivery of this important service for people affected by cancer. You will meet with users of the service, assessing their needs, identifying the support required and providing the individuals with access to information and intervention. The role will communicate sensitively and compassionately with patients and their families and carers and provide them with practical and emotional support.
We are looking for a highly organised individual with excellent IT and social media skills. The candidate should work well as part of a team, but also able to use their own initiative and work autonomously as required. You will need to have proven communication and interpersonal skills and ideally have experience of dealing with distressed or anxious patients. The successful candidate will have experience of working within a healthcare setting experience of working in oncology/cancer care would be an advantage.
About us
We offer our employees an attractive benefits package, including generous annual leave (starting at 35 days a year including bank holidays), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan, free parking and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Date posted
22 April 2025
Pay scheme
Other
Salary
£26,530 a year WTE. Unsocial hours enhancements paid in addition.
Contract
Permanent
Working pattern
Part-time
Reference number
B0057-25-0007
Job locations
Queens Park Street
Bolton
BL1 4QT
The Royal Bolton Hospital
Minerva Road
Farnworth
Bolton
BL4 0JR
Bolton One
Moor Lane
Bolton
BL3 5BN
Job descriptionJob description
Job responsibilities
To assist the Macmillan Cancer Information and Support Service (MCISS) team in developing and delivering the service in Bolton.
To meet with users of the service (e.g. patients/clients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include the assessment of service users information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
To assist with all new referrals to the Macmillan Benefits Advice Service.
To gather and collate data required for reporting, monitoring and quality assurance of the services.
Job responsibilities
To assist the Macmillan Cancer Information and Support Service (MCISS) team in developing and delivering the service in Bolton.
To meet with users of the service (e.g. patients/clients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include the assessment of service users information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.
To assist with all new referrals to the Macmillan Benefits Advice Service.
To gather and collate data required for reporting, monitoring and quality assurance of the services.
Person SpecificationPerson Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Personal Attributes
Essential
Skills
Essential
Desirable
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Personal Attributes
Essential
Skills
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Bolton Hospice
Address
Queens Park Street
Bolton
BL1 4QT
Employer's website
Employer details
Employer name
Bolton Hospice
Address
Queens Park Street
Bolton
BL1 4QT
Employer's website
About the company
National Health Service (NHS) is the umbrella term for the publicly-funded healthcare systems of the United Kingdom (UK). The founding principles were that services should be comprehensive, universal and free at the point of delivery—a health service based on clinical need, not ability to pay. Each service provides a comprehensive range of health services, free at the point of use for people ordinarily resident in the United Kingdom apart from dental treatment and optical care.