Employer Industry: Information Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within a reputable organization
- Comprehensive training and support provided to enhance technical skills
- Flexible shift options available, including day, swing, and grave shifts
- Work in a collaborative environment focused on innovative solutions
- Contribute to meaningful projects that support federal, state, and tribal government missions

What to Expect (Job Responsibilities):
- Provide support for diagnosing and resolving complex problems related to mainframe operations and applications
- Monitor and maintain system stability and performance in a highly-complex mainframe environment
- Conduct troubleshooting of mainframe application support issues to ensure minimal disruption to customer services
- Create, delete, and modify application user accounts as per access requests
- Provide status updates and activity reports on team operations and attend relevant meetings

What is Required (Qualifications):
- Must possess one of the following certifications: A+ CE, CCNA Security, Network +CE, SSCP
- Clearance Required: Secret, IT-I
- Experience with IBM and Unisys mainframe operations and applications
- Proficiency in using MS Office Suite and ITSM ticketing software
- Ability to effectively communicate technical requirements to customers and government personnel

How to Stand Out (Preferred Qualifications):
- Previous experience in a mainframe operations support role
- Familiarity with performance/workload monitoring tools
- Understanding of Change Management processes within IT environments
- Knowledge of application release installation procedures
- Experience with customer support policies and service level agreements

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