About the Role

As a Maintenance & Renewals Jr Associate, you will join the specialized Main Check team within the Service Contracts area. This team plays a key role in supporting contract renewals by ensuring the accuracy of technical validations, pricing, and service information. You’ll be responsible for executing operational tasks that directly impact the renewal process, partner experience, and internal efficiency. You’ll collaborate with a small, supportive team to manage workload distribution, execute maintenance reviews, and ensure contract data is accurate and aligned with vendor requirements.

What You’ll Do

• Update and organize pricing files to ensure up-to-date and accurate pricing data.

• Maintain a systematic approach to organizing and managing price files to facilitate ease of access and retrieval

• Ensure agreements align with company policies, legal requirements, and specific partner needs.

• Perform technical validations of service contracts approaching renewal.

• Conduct maintenance reviews (Main Checks) to verify the eligibility of contracts for renewal.

• Check the current status of machine contracts and associated serial numbers.

• Analyze hardware and software specifications to determine renewal criteria

• Address basic partner inquiries regarding quotes, pricing, and renewals.

• Work closely with vendor teams to understand their requirements and priorities.

• Execute assigned tasks and projects while maintaining clear communication with stakeholders.

• Collaborate closely with the vendor teams to understand their vision, priorities, and goals

• Execute tasks and projects from vendor teams while maintaining clear and effective communication.

• Learn and stay informed about vendor-specific quoting policies and updates.

• Generate timely and accurate partner quotes based on vendor guidelines.

What We’re Looking For

• Some previous experience in administrative, operational, or customer support roles.

• High School diploma required.

• Proficient in executing instructions and requesting clarification.

• Basic data entry and mathematical skills.

• Effective communication skills, both written and verbal.

• Ability to adjust to change and adapt as needed.

• Comfortable working under stress and pressure.

• Strong multitasking abilities.

• Quick learner with proficiency in technology.

• Basic level computer skills.

• May be required to work shifts based on business needs.

Working Conditions

• Working Model: Professional, remote environment

• Schedule: should be available to work from 7 AM to 4 PM or from 8 AM to 5 PM (local time), with flexibility for other shifts depending on business needs.

• Location: Open role in Guadalajara and surrounding areas.

Key Skills

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!