Employer Industry: Arts and Crafts Retail

Why Consider this Job Opportunity:
- Salary up to $85,700.00 USD Annual
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer experience
- Access to comprehensive benefits package
- Remote work flexibility available

What to Expect (Job Responsibilities):
- Oversee all escalations from the Tier 1 support team
- Manage seller vetting workflows
- Partner with IT to resolve open issues
- Monitor order and return SLAs for the MakerPlace Platform
- Oversee catalog operations, including class management and guides

What is Required (Qualifications):
- Bachelor’s Degree or equivalent
- Proficiency in Microsoft Office (Word, Outlook, Excel)
- 1+ years experience in the eCommerce operations environment
- 1+ years experience working with external parties
- Exceptional verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Basic understanding of developing operational reports
- Customer support management system experience (Salesforce, Zendesk, Desk.com, etc.)
- eCommerce Experience is a huge plus

#ArtsandCrafts #eCommerce #CustomerSupport #CareerGrowth #RemoteWork

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.