Employer Industry: Human Capital Management (HCM)

Why consider this job opportunity:
- Opportunity for career advancement within a rapidly growing organization
- Supportive and collaborative work environment
- Engaging company culture with volunteer committees and projects
- Chance to work with a diverse set of clients and benefit plans
- Involvement in various aspects of benefits administration and client support

What to Expect (Job Responsibilities):
- Provide exceptional customer service to both internal teams and clients regarding benefits inquiries
- Assist clients with troubleshooting configuration issues and answering product-related questions
- Manage employee enrollments, changes, and terminations, ensuring accuracy with carrier feeds
- Act as a liaison between clients and benefits service teams for various benefit plans
- Oversee client benefit renewal projects, ensuring compliance with client specifications and timelines

What is Required (Qualifications):
- Associate degree or 2-4 years of benefits experience and/or training
- Experience in a software environment, preferably SaaS
- Subject Matter Expertise in Benefits Administration and the Affordable Care Act
- Strong organizational, analytical, and troubleshooting skills
- Proficiency in Microsoft Office Suite and ability to work overtime during peak periods

How to Stand Out (Preferred Qualifications):
- Demonstrated ability to provide superior customer service
- Excellent interpersonal, oral, and written communication skills
- Proven ability to multitask in a fast-paced team environment
- Logical problem solver with attention to detail
- Familiarity with basic payroll processing principles

#HumanCapitalManagement #CustomerService #CareerGrowth #EmployeeExperience #BenefitsAdministration

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