ABOUT FAIRMONT SINGAPORE AND SWISSÔTEL THE STAMFORD

At RC Hotels, we believe the best hospitality experience starts with having great and happy colleagues!

We are looking for a diverse group of passionate individuals to join our two iconic hotels with 13 restaurants and bars; one of Asia’s largest and award-winning Willow Stream Spa; and the cutting edge Raffles City Convention Centre.

Come and be a part of the RC family, and let us work with you to build a dynamic and fulfilling career where everyone will have equal opportunities for growth and success.

Take the step to be a part of something big today, we’d love to hear from you!

Management Trainee, Front Office

The Management Trainee will grow into the role of a Guest Relations Executive or Assistant Manager at the Front Desk after a 12-months training and specializing in Front Desk Operations. Management Trainees will train in reception duties including a supervisory role of a Guest Relations Officer and also in the Groups and Airline operations in Front Office. The Management Trainee will also focus on process improvements and participate in projects and assignments in enhancing the services and service skills at the Front Desk.

Upon completion of the training period, the Management Trainee will be evaluated for the role of Guest Relations Executive or Assistant Manager as a full time staff for the next 18 months.

Summary of Responsibilities:

Reporting to the Director of Front Office Operations. responsibilities and essential job functions include but are not limited to the following:

• Master the technical skills of the Front Desk Operations
• Learn the tasks and responsibilities of the Guest Relations Officer, Guest Relations Executive and Duty Manager
• Maintain high standards of teamwork with the Front Office Team
• Ensure that department standards are met through guest feedback and monitoring
• Participate, conduct daily briefings and roll calls and training
• Coordinate with all other operating departments to ensure smooth daily operations for check in and check out
• Co-ordinate with Reception and Duty Manager on day to day operations
• Coordinate and participate in meeting and greeting of VIP guests upon arrival
• Managing rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
• Process Improvement Team project and assignments relating to Front Office
• Ensure that safety, health, security and loss control policies and procedures are complied with.

Qualifications:

• Minimum level of a recognized Diploma or University Degree
• Sound Computer Knowledge, i.e. well versed with windows, internet explorer and words.
• Knowledge of Opera would be of advantage
• Read, write and speak English fluently
• Analytical skills
• Good interpersonal and communication skills
• Leadership/People management skills

Visa Requirements:

The position is open to only Singaporeans and Singapore Permanent Residents.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

We regret to inform that only shortlisted candidates will be notified.