The Manager, Account Management, US & Canada, works with the Director, Account Management, US & Canada and the continent team to maintain Homes & Villas by Marriott Bonvoy’s (HVMB) business relationships and grow partners post contract. To accomplish this, the Manager, Account Management, US & Canada assists the Director of Account Management, as the primary point of contact with Home Management Companies for Homes & Villas and is responsible for building and managing relationships to create long-term value. The role will focus on driving Revenue, Unit Growth, Channel Share, Intent to Recommend (ITR) and Home Management Company Overall Satisfaction (OSAT).

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED and 7+ years’ experience in the business, sales and marketing, management operations, or related professional area OR 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management (or equivalent international degree) and 3+ years’ experience in business/partnership development, real estate/home rental development, property management, hotel industry or other relevant business experience, demonstrating a pattern of exceptional performance
• Demonstrated ability to deliver results, effectively prioritize and execute tasks in a high-pressure environment.
• Demonstrated ability of strong project management and organizational skills with a service mindset
• Willingness to travel 25-50%

CORE WORK ACTIVITIES

Account Management

• Act as primary point of contact for assigned Home Management Company account portfolio to build engagement and maintain strong trusted relationships.
• Manage all aspects of account partnership, ensuring continued communication and secure partner commitment with HVMB standards, regulatory, guest experience and marketing.
• Work with accounts to drive content accuracy, rate and availability competitiveness on the platform to maximize booking conversion.
• Evaluate existing partnerships and identify opportunities to develop account strategy and action plans to drive account performance.
• Deliver business reviews to partners, providing relevant data insights and measuring success of key metrics.
• Perform high level / directional connectivity troubleshooting and escalate with relevant HVMB technology teams and connectivity partners to resolution.
• Educate partners on HVMB programs, platform enhancements and promotions. Deliver relevant trainings to partners as appropriate.
• Manage listing retention and incremental pipeline with accounts to ensure continued platform growth.

Build Continent Infrastructure
• Support Director, Account Management, US & Canada, to create and manage processes for the continent team to grow the portfolio.
• Capture feedback from partners regarding product enhancements and processes to drive partner efficiencies, increased revenue and communicate that feedback internally to help drive continuous improvement.
• Provide ongoing input to leadership in developing effective and scalable solutions to improve process efficiencies to support partner retention.
• Collaborate closely with global HVMB discipline teams to support global and continent execution of HVMB strategies and programs.
• Act as a resource to the broader HVMB discipline teams for Home Management Company specific questions.

Demonstrate and Apply Discipline Knowledge
• Keep abreast of key demand/supply indicators, trends, and competitive information at a market level.
• Attend trade shows, industry events and partner visits based on business needs.
• Performs other reasonable duties and special projects as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
• Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
• Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension – Understands written sentences and paragraphs in work related documents.
o Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.