About the Role

As a member of the Financial Shared Service Center (SSC), the Business Process Manager manages the back office shared service team at the Global Capabilities Center. This team provides global support for high volume transaction processing, including Contracts & Billing, Collections, Accounts Payable and other key finance and accounting activities (F&A). The SSC Manager works closely with the business to ensure accurate, complete and timely processing and recording of key business transactions.

The ideal candidate can undertake a variety of tasks and work diligently under pressure. This person is detail oriented, especially with data processing, has strong analytical skills and can incorporate new and effective ways to achieve better results.

What You'll Do

• Manage the accounts payable, procurement administration, innovation operations and order to cash operations team with a view towards accuracy, completeness and timeliness of transaction processing

• Own and analyze the data, look for insights, trends and provide data driven recommendations as frequently as needed

• Work with SSC leadership team to provide feedback on usability of software solutions, representing business impact and requirements

• Develop and implement business process improvements to key transactional areas

• Provide reporting on key metrics and SLA’s to SSC and F&A leadership

• Lead and motivate your team via training, performance management, coaching and mentoring

What You’ll Bring

• A passion for technology and an ability to identify new opportunities for efficiency and productivity

• Continuous process improvement (Six Sigma, LEAN, etc)

• Strong written and oral communications skills

• Well versed in Microsoft Office products including Excel, Word, and PowerPoint

• Able to manage self-study training, including the ability to explore existing business operations and procedures as learning materials

• Finance or Accounting coursework preferred or meaningful relevant on the job experience

• Salesforce CPQ and Workday experience preferred

• 3-5 years prior experience managing operational teams

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.