Job Description:

Job Title : Manager, Amazon Analytics (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

Manager - Amazon Analytics (Individual Contributor) role is a part of India Analytics Hub (IAH) and will work in close collaboration with Synchrony Analytics teams (India & US) to help solve key business problems with solutions that are powered by data and insights. The candidate must be skilled in data & analytics , has ‘Go Getter Attitude’ , Goal Oriented and should be able to deliver independently. This position is remote, where you have the option to work from home.

Key Responsibilities:

• Lead analytics project assignments from scoping to delivery and solve business problems through basic to advanced analytics as applicable

• Regularly collaborate with US counterparts across the POD areas(Acquisition/Lifecycle/Products) to drive their priorities & deliverables

• Acquire proficiency with different data tools, software, techniques to improve current capabilities and to create new analytics and data science solutions

• Lead a variety of short, medium & long-term projects with Individual & team from end to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations.

• Deliver projects adhering to timelines, accuracy & compliance with meticulous project management

• Build a culture of delivering insights instead of data & reports. Deliver strategic insights across diverse open-ended projects like payment rates, activation analysis, lifecycle campaigns etc.

Required Skills & Knowledge:

• Bachelor’s degree in any discipline with 2+ years of experience in a financial services or customer service setting or in lieu of degree, minimum of 4+ years of experience in a financial services.

• Minimum 2+ years of hands-on Experience in SQL / SAS /Tableau with ability to independently build queries for data extraction & aggregation - Comprehend key concepts & processes in Finance ,translate them into quantitative attributes /metrics - Ability to Define Methodology , present insights to larger teams and influence decision making

• Advanced proficiency in MS-Excel and MS-PowerPoint with superior data analyses and story boarding skills

• Good understanding of credit card industry financial P&L drivers and key sensitivities

• Strong written/oral communication & stakeholder management skills

• Proven ability to independently deliver Analytical solutions for Business problems.

Desired Skills & Knowledge:

• Experience with data visualization tools such as Tableau

• Ability to effectively prioritize and manage multiple projects concurrently with commitment to deadlines

• Functional knowledge of marketing, sales, and finance. Digital marketing analytics experience would be a plus

• Understanding of macro-economic conditions

Eligibility Criteria:

Bachelor’s degree in any discipline with 2+ years of experience in a financial services or customer service setting or in lieu of degree, minimum of 4+ years of experience in a financial services.

Work Timings:

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, PIP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 09

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