Job Description

Position: Manager, Applications

Status: Permanent Full Time

Department: Integrated Digital Applications

Posted Date: Wednesday August 28, 2024 – Wednesday September 11, 2024 @ 11:59 pm EST

Base Rate: $106,450.00 - $159,650.00 (salary band placement to commensurate with experience)

A New Kind of Health Care for a Healthier Community. That’s our mission at Trillium Health Partners (THP), one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, and the Queensway Health Centre, along with several satellite locations, THP serves the growing and diverse populations of Mississauga, West Toronto, and surrounding communities, and is a teaching hospital affiliated with the University of Toronto.

If you are passionate about your career, motivated to improve the health of the community, and committed to excellence, quality, and patient safety consider joining our Better Together team!

Position Overview

Do you want to make a difference in your community by impacting the lives of employees, patients and families? Work in a complex, innovative and challenging work environment that strives for excellence? Challenge the status quo by modernizing healthcare? Enjoy a competitive compensation package that includes a defined contribution pension and great benefits? Then Trillium Health Partners is the place for you!

As a key member of the leadership team for Integrated Digital Applications, the Manager, Applications Support provides technical and managerial leadership in establishing goals and priorities and in the overall management of current and planned clinical and non-clinical application systems. Primary responsibilities include serving as the Applications leader (spokesperson) for the IS division, managing and coordinating application resources and processes, and coordinating consistent support of clinical and non-clinical applications. Responsible for the stewardship of the ancillary clinical and enabling services applications(s) used at THP.

Key Responsibilities:

• Lead team responsible for second/third tier support of 170+ clinical and non-clinical applications with focus on high availability and currency of releases
• Responsible for recruitment, hiring, performance management, and ongoing leadership of approximately 8-10 staff
• Requires the ability to see the 'big picture' and able to implement strategies that align tasks, people, and requirements for success in meeting the department goals
• Managing the lifecycle of applications, in accordance with business needs and privacy/security requirements
• Complete regular thorough patching and testing of impacted systems
• Ensuring daily operations are being monitored and executed according to defined SLA’s
• Reporting of monthly key performance indicators,
• Undertakes sustainment activities to ensure applications are available, well maintained, and satisfy business requirements
• Participates in the development of quality standards, controls and procedures and ensures that all application solutions adhere to them
• Enforce and/or refine best practices for an application support framework
• Developing an applications roadmap and providing technical leadership in its implementation
• Liaising with staff and leadership within Information Services, Clinical Systems and Informatics, and across the Hospital
• Developing and managing key relationships internally and externally
• Staying current with industry and technologies
• Participating in, as a Senior Member, THP’s IS Change Advisory Board
• Integrating with other teams to ensure a totally integrated ideal patient experience is attained
• Identify areas of risk and provide solutions to remediate
• Maintain and report monthly on operating budget for the Applications department
• Participate in manager on-call rotation for enabling services, representing I.S.

Competencies:

• Demonstrates integrity, humility, maturity, empathy, and a positive attitude
• Takes ownership, accountability, and responsibility for his/her actions with a customer-service first attitude
• Embraces the organization’s vision and values through his/her actions
• Maintains a manner of leadership , influence, and flexibility that diffuses pressure and promotes a team atmosphere
• Leads others by example to meet common goals
• Expects the best from themselves and others: supports this expectation by setting high standards of excellence, leading by example, clarifying roles and responsibilities, providing clear directions and priorities, monitoring achievement, providing constructive feedback, and celebrating progress and achievement
• Actively contributes to change and leads others in change by collaboratively setting priorities, determining methods and procedures, and implementing continuous improvement strategies
• Helps to improve the skills and capabilities of others and fosters their long-term learning and development through coaching and mentoring
• Accepts responsibility for one's own performance/actions
• Organizes, coordinates, and manages resources and time to achieve key goals and objectives
• Demonstrates a pattern of self-development and a drive to learn by engaging in formal and informal learning to develop knowledge and technical skills
• Shows a genuine willingness to help others and to share his/her knowledge and experience
• Works collaboratively with others to meet goals
• Gets buy-in on stakeholders by developing and maintaining strong relationships with internal and external partners
• Effective interpersonal and negotiations skills including outstanding written and verbal communications skills
• Demonstrates critical thinking skills
• Seeks additional help, opinions, and knowledge (e.g., best practices) from external sources and thought partners
• Seeks out, considers, and integrates the appropriate data, ideas, and experiences to make decisions and solve problems
• Translates ideas and concepts into practical applications
• Experience making presentations to stakeholders with an ability to communicate technical details in easy to understand non-technical terms

Qualifications & Skills:

• Undergraduate degree combined with 10 years of related IT work experience
• Minimum of 5 years of experience in managing local and remote teams, full time staff, contractors and vendors
• Experience in working with and testing large EMR systems such as Epic
• Experience in the implementation of clinical applications resulting in an EMRAM score of 6 or higher
• Solid understanding of all business practices within a large acute care and academic hospital
• Certification in ITIL, or demonstrated knowledge of ITIL
• Strong demonstrable applications experience/expertise in commonly used healthcare applications and technologies (i.e. HL7, .Net, Microsoft SharePoint, BizTalk Integration Engine, Oracle/SQL, Epic, Chartmaxx, Meditech, PACS/RIS, Oracle HRIS, UKG)
• Demonstrated management experience in a complex environment
• Experience making presentations to stakeholders with an ability to communicate technical details in easy to understand non-technical terms
• Ability to work under pressure and tight timelines
• Skilled in diagnosing and solving complex problems and providing detailed technical analysis
• Familiarity with public-sector procurement and exposure to eHealth an asset
• Experience in managing and leading projects
• Demonstrated leadership skills with experience in building consensus at the tactical/operational level, ability to initiate, build and foster effective relationships and results-oriented

Notes to applicants:

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code. Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is committed to fostering a healthy and positive work environment in accordance with applicable legislation, including the Occupational Health and Safety Act and Regulations, as well as the organization’s policies and procedures. We will accommodate your needs under the Ontario Human Rights Code.

Applicants must be eligible to work in Canada. Trillium Health Partners is identified under the French Language Services Act

We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.