Employer Industry: Commercial Insurance Technology

Why consider this job opportunity:
- Salary up to $128,300
- Competitive benefits including medical, dental, and vision coverage
- Flexible PTO policy to promote work-life balance
- 401K plan with company match to support retirement savings
- Opportunity for career advancement and professional development within the organization
- Inclusive company culture that values diversity and equal opportunity

What to Expect (Job Responsibilities):
- Lead and develop a team of Customer Success Managers to enhance customer satisfaction and drive revenue retention
- Cultivate proactive support and consultative advising to strengthen customer relationships
- Identify areas for improvement and implement strategies to boost team effectiveness and product knowledge
- Monitor and report on team performance, customer satisfaction, and relevant KPIs to the Director of Customer Success
- Manage customer escalations and ensure timely resolution to maintain positive client relationships

What is Required (Qualifications):
- Bachelor's degree in business, marketing, or related field
- Minimum of 3 years of experience in people leadership or relationship management
- At least 6 years of experience in the insurance industry; Property & Casualty license preferred
- Proven ability to handle difficult situations and customer escalations professionally
- Strong understanding of customer success best practices and metrics

How to Stand Out (Preferred Qualifications):
- Experience managing and developing a team in a fast-paced environment
- Knowledge of digital insurance platforms and APIs
- Ability to analyze data and make data-driven decisions
- Organized and detail-oriented with a commitment to clear documentation
- Experience in business development or partnership development roles

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