Employer Industry: Software as a Service (SaaS)

Why consider this job opportunity:
- Competitive salary with equity and high growth potential
- Flexible working arrangements, allowing for a personalized work-life blend
- Comprehensive benefits including 401k and generous medical insurance plans
- Access to professional and personal training and development opportunities
- Opportunities for community involvement and participation in hackathons and workshops
- Recognition as a Best Place to Work in Australia, the US, and the UK

What to Expect (Job Responsibilities):
- Track Customer Success Manager (CSM) activities to ensure consistent performance and predictable outcomes
- Monitor at-risk customers and renewals, engaging cross-functional teams as necessary
- Review CSM calls and provide feedback to drive continual development of team members
- Provide renewal forecasting updates and proactively flag risks to the Director of Customer Success
- Create playbooks and processes to drive business outcomes and address key areas of opportunity

What is Required (Qualifications):
- Minimum of 5 years of experience in customer success, account management, or a related field within the SaaS industry
- At least 2 years of experience managing and coaching a team to achieve performance metrics
- Strong understanding of SaaS business models and customer success metrics (e.g., GRR, NRR, Net ARR)
- Excellent communication, interpersonal, and leadership skills
- Proficiency with customer success tools and CRM software (e.g., Vitally, Salesforce)

How to Stand Out (Preferred Qualifications):
- Experience working in a scaling organization
- Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment
- Strong Enterprise/Strategic experience

#SaaS #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."