Employer Industry: Insurance Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible-First employer allowing remote, in-office, or hybrid work arrangements
- Engaging work environment in a fast-paced, rapidly evolving industry
- Chance to make a significant impact on customer satisfaction and success
- Collaborate with a diverse team dedicated to innovation and excellence

What to Expect (Job Responsibilities):
- Manage and develop multiple medium/large Duck Creek OnDemand and OnPrem accounts
- Foster trusted relationships with customers and System Integration partners
- Conduct governance meetings and prepare reports to track customer success
- Gather customer feedback and develop actionable plans for improvement
- Act as the primary contact for customer inquiries and issues, ensuring timely resolutions

What is Required (Qualifications):
- Bachelor's degree or higher in Computer Science, Computer Information Sciences, or related field; relevant work experience may substitute for education
- Minimum of 6+ years of functional and technical knowledge of SaaS platforms
- Experience in a customer-facing, service-oriented role
- Strong communication skills, both written and oral, with the ability to articulate technical concepts to non-technical audiences
- Leadership experience of 1-3 years (preferred)

How to Stand Out (Preferred Qualifications):
- Knowledge and experience with Duck Creek Suite and Platform
- Familiarity with ChurnZero and Microsoft Azure, SQL Server
- Proven exceptional customer service and organizational skills
- Ability to work independently and collaboratively in a team environment
- Efficient multi-tasking and project management capabilities

#InsuranceTechnology #CustomerSuccess #RemoteWork #CareerGrowth #DiversityAndInclusion

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