JOB DESCRIPTION DATE: January 2025

Job Description - Manager, Data Analytics
Date: January 2025
Title: Manager, Data Analytics
Responsible to: VP Data Analytics and Business Intelligence
Division/Department: Data Analytics and Business Intelligence
Supervises: Yes
FLSA Status: Exempt

SUMMARY: The Manager, Data Analytics will serve as a data analyst for data related to mission and sustainability, as well as additional strategic projects. This position sits on a centralized data team which focuses on utilizing data and analytics to foster a deeper understanding of trends, challenges, and opportunities faced by both Goodwill membership organizations and the Goodwill mission.

BASIC FUNCTION:

• Assist the VP of Data Analytics in implementing the overall Data Strategy through support in assigned projects.
• Extract the most relevant insights from large data sets to provide concise and impactful metrics in support of understanding the impact GII and the network have within the community.
• Analyze and interpret structured, semi-structured, and unstructured mission and sustainability data from various grants, GII's Gateway system, and the "opportunity accelerator" data to help create a more comprehensive analysis of program outcomes to describe and measure impact.
• Collaborate cross-functionally across the organization, focusing on Mission, Sustainability, and the Member Advancement teams, to mine, analyze and help structure data from databases to communicate program outcomes and impact.
• Work collaboratively across different teams and within the Data Analytics and Business Intelligence team.
• Handle unstructured data and perform investigative analysis and translate data into actionable insights that help guide strategy and mission, and sustainability team efforts.
• Create data visualizations using Power BI.

SPECIFIC DUTIES[1]:

• Organize large, noisy, structured, and unstructured data across a broad range of applications to better analyze, manage, visualize, and report on the most important and relevant information.
• Collaborate with various teams to gather, analyze, and develop KPIs from mission data developed from grants and the Opportunity Accelerator.
• Develop a comprehensive understanding of Goodwill mission and grant programs including theory of change and various program models.
• Coordinate with the Performance Analyst position to devise a strategy for collection and calculation of Mission-related KPIs and report KPIs regularly.
• Assist in developing the Sustainability Data Strategy, including analyzing, organizing, interpreting, and presenting sustainability and after-retail data with the goal of helping in developing, monitoring, and working with the team and the enterprise on improving Sustainability KPIs.
• Work on additional strategic projects including "organizational profiles" and "pilot programs."
• Manipulate structured, semi-structured, and unstructured data sets to extract meaningful insights.
• Conduct investigative analysis to identify trends, patterns, and key metrics.
• Develop and maintain data visualizations using Power BI to present findings clearly and effectively.
• Work closely with the teams to ensure data accuracy and integrity.
• Communicate findings and insights to stakeholders in a clear and concise manner and assist in recommendations of changed behaviors to improve outcomes.
• Assist in the development and implementation of data analysis methodologies and best practices.

• Coordinate with the Performance Analyst position to devise a strategy for collection and calculation of Mission-related KPIs and report KPIs regularly.
• Assist in developing the Sustainability Data Strategy, including Analyzing, organizing, interpreting, and presenting sustainability and after-retail data with the goal of helping in developing, monitoring, and working with the team and the enterprise on improving Sustainability KPIs.
• Work on additional strategic projects including "organizational profiles" and "pilot programs."

RELATIONSHIPS:

Internal: Frequent contact and collaboration with GII colleagues

GII Members: limited by occasional contact and consultation with local Goodwill member leaders.

External: Communicate with vendors and other relevant parties as needed.

Government Officials: Very limited

SKILLS NEEDED[2]:

1. Strong analytical skills such as data collection, data cleansing, data mining and data visualization (experience with PowerBI, Fabric, and Synapse preferred)
2. Excellent organizational skills: planning, ability to prioritize projects, manage multiple tasks simultaneously, set and meet deadlines, and adhere to schedules.
3. Able to translate and communicate data and insights within context of uncertain or emerging trends and has ability to knit disparate pieces of data together to form a compelling narrative that connects insights to business strategies & outcomes.
4. Proficiency in standard statistical analysis packages (R, SAS, SPSS, etc.)
5. Proficiency in impact analysis.
6. Superior interpersonal and customer service skills.
7. Strong problem-solving skills and ability to move between strategic thinking and tactical execution.
8. Ability to relay data and insights to Goodwill members and GII stakeholders in a clear and concise manner that compels action.
9. Excellent written, electronic and oral communication and presentation skills.
10. Ability to work effectively both independently and collaboratively as part of a team within GII and with local Goodwill members and representatives of outside organizations.
11. Demonstrated effectiveness in managing multiple projects and priorities with quality results and on-time delivery.
12. Effective with an array of computer applications, webinar and intranet mechanisms. Proficiency in web research, Word, PowerPoint, Excel, Outlook required.
13. Brings unique perspective to challenge thinking and drive action and willingness to learn and dig below surface-level for actionable discoveries.

EDUCATION:

Bachelor's Degree in Public Administration with a focus on Data Analytics, Social Sciences with a focus on Data Analytics, or related field or equivalent combination of education and experience. Coursework in Marketing, Communications or related field desired.

EXPERIENCE:

One to three years' experience in data, marketing, communications or some combination thereof.

DECISION MAKING:

Decision and recommendation-making for developing systems, appropriate responses to identified needs, and consultative guidance to improve performance. Decisions on scheduling tasks, determining priorities, managing time and fiscal recommendations. Monitors and assesses risks and opportunities in the areas of capitalization and finance. Makes recommendations to management for action.

SUPERVISION:

General supervision. The work is reviewed primarily for the quality of outcome. Guidance and review may be required for some projects.

PHYSICAL EFFORT:

Sedentary, lifting 10 pounds maximum. Walking or standing is required only occasionally. Requires long hours at a computer. Travel is required.

EMOTIONAL EFFORT:

Moderate. Occasional short deadlines. Work environment periodically hectic with occasional periods of moderate stress.

It is a part of every DAABI team member's responsibility to adhere to our culture and our values. These values were designed by us and we have made a commitment to practice them.

Our board establishes our strategic direction. With our board, our management team develops our annual plan. We implement this plan with input and participation from our colleagues across the various functional areas of the organization. Results matter and our success is based upon the following shared beliefs which incorporate our values.

Our Values

We believe that everyone deserves an opportunity to thrive. Goodwill's mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII's organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

Our mission happens through me (Passion)

We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill's impact across North America.

Drive to make a difference (Impact)

We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

You before me (Respect)

We treat all people with dignity, kindness, appreciation, and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

Thriving begins at home (Well-being)

We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in

achieving it.

Out of Many, One Goodwill (Diversity, Equity & Inclusion)

We embrace all people and perspectives as we advance Goodwill's mission help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers through the power of work. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

Be bold, learn and grow (Agility)

We are open, creative, innovative, agile, and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failing for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles and learns and grows together with humility and grace.

• [1] All duties are considered to be essential, unless otherwise indicated.

[2] All skills and abilities are considered to be essential, unless otherwise indicated.