Robert Half, one of FORTUNE’s World’s Most Admired Companies and a Fortune 100 Best Companies to Work For is hiring for a Manager, Employee Relations to join the HR Solutions Center department.

This Manager, Employee Relations position reports directly to the Sr. Manager, HR Services. This role provides guidance to leaders/leadership regarding employee relations matters and oversees the internal investigations into employee concerns and complaints and provides recommendations for resolution. This role leads a team of ER Partners who serve as the primary contact for addressing employee concerns and conflicts and manages the internal investigation process to handle internal investigations with dignity and compassion. This position will collaborate and partner with the Corporate and Field HR Business Partners, HR Centers of Expertise, and the legal department on internal investigations. This role works closely with the Human Resources Solution Center and will assist that team with employee calls as needed.

What You'll Do

• Directly manages a team of ER Partners in the investigation and delivery of Internal Investigations.
• Provides consultation to team on execution if obstacles are identified.
• Includes full-cycle people management responsibilities including, but not limited to: staffing, onboarding, performance management, coaching, engagement, recognition, development and retention of team.
• Establishes and communicates milestones and checks in regularly to ensure successful execution.
• POC for escalation issues.
• Identifies team members' strengths and opportunity to apply skills to work.
• Provides direct reports with continuous coaching and performance feedback.
• This role must be able to review various factors and exercise sound judgment in developing solutions and recommendations in the course of internal investigations.
• Will handle individual investigations as well as review direct report investigations and provide guidance as necessary.
• Apply knowledge of program objectives and critical thinking and problem-solving skills to further develop the quality and consistency of investigations.
• Knowledgeable of all HR functions and can explain and/or help employees understand company policies; whether there are policy violations and inform them of resources.
• Use discretion and sound judgment to communicate and resolve potential issues to further strengthen the perception how we handle HR investigations within the company.
• Must be a resourceful and creative problem solver.
• While things may go wrong during an investigation, they should be able to assist all employees handling investigations on the next steps; how to approach unique situations and providing constructive feedback to their direct reports on investigative processes.
• Listen and monitor calls as needed.
• Coach, mentor, and build trusting relationships with the direct report team.
• Must be able to provide strong performance management and guidance to each team member.
• Maintains current knowledge of relevant human resources procedures and practices and applicable labor laws.
• Provide guidance and coaching to managers on Employee Relations issues ensuring compliance with company policies and employment laws, conflict resolution and performance management.
• Collaborate with HRBPs and HR partners to develop and implement Employee Relations strategies and initiatives that foster a positive work environment.
• Provide guidance, coaching and direction to team of Employee Relations Partners on complex employee relations matters.
• In accordance with Company policies and legal requirements, resolves sensitive situations relating to employee relations matters; investigates and resolves employee issues and concerns to address root causes, documenting and escalating as appropriate.
• Utilize investigative techniques with employees and managers to complete thorough investigations.
• Capture all necessary information to conduct internal investigations into the allegations stated by the employee or candidate calling the hotline. This includes taking calls, reviewing intake reports drafted by staff, and escalating as needed to appropriate parties.
• Have the ability to summarize complex issues and investigations and make recommendations to the Legal department.
• Interpret and apply understanding of Corporate, Talent Solutions, and Protiviti policies and processes and provide guidance and clarification concerning Harassment, Sexual Harassment, Discrimination, Wage and Hour, hostile work environment, and other civil rights violation calls.
• Work with Corporate and Field Leaders, HRBP's and the legal department to ensure all information is provided.
• Follow up with leadership on action planning and training as necessary as an outcome of the investigation.
• May counsel employees concerning work-related issues and the outcome of investigations; drafting and implement formal performance management documentation.
• Ability to see situations from all perspectives and work through conflicts and complex interpersonal situations for the best possible outcomes for everyone involved.
• This role will also manage escalated ADA requests.
• Collaborates with employees, managers/supervisors, the Benefits team, other members of the HR team, as needed, to support employee needs and develop and implement effective solutions for accommodation and leave-related issues
• Conducting internal investigations is a critical process for addressing and resolving potential issues within the organization. These investigations can involve various areas including compliance, ethics violations, fraud, harassment and other workplace misconduct.
• This role will ensure that the process for investigations is followed including the initial assessment and planning, receiving/documenting the complaint, determining the best qualified impartial investigator, preparation for the investigation including reviewing relevant policies and procedures and gathering information.
• Conducting the investigation including any/all relevant witnesses, reviewing any documentation, analyzing the information gathered and providing a clear recommendation on remediation.
• This role must communicate the results and recommended actions to the appropriate parties, including senior leadership and HR Business Partners.
• This role will develop the internal investigation process in conjunction with the Sr. Manager. This includes creating sustainable investigative templates; investigative note taking techniques; tracking mechanisms; trending information reports and closing letters.
• Collaborate with Learning & Development to design and implement programs and training that enhances employee and leader skills on performance management, workplace policies and more.
• Analyze and utilize ER data to assess the effectiveness of the ER program, provide insights on trends and recommendations for improvement

What You'll Need

• Bachelor's Degree Preferred
• 3-5 years of Management Experience
• Broad HR Generalist knowledge and expertise within the areas of Employment Law and regulations, Leaves of Absence, verifications services, benefits, performance management, and employee relations. 7+ years of HR experience.
• Strong communications, both written and oral, and strong customer service orientation
• Can self-start and maintain a positive, upbeat and helpful attitude
• Be a team player who strives for excellence
• Flexibility with scheduling to cover North American time zones.
• Must have attention to detail
• Call center experience a plus
• Ability to adapt to a fast-paced, ever-changing environment where multi-tasking is a must while continuing to maintain a positive, constructive and professional demeanor. Ability to operate and advise in "gray" areas.
• Ability to handle sensitive and confidential situations with discretion
• Proven experience in Employee Relations and performance management
• General knowledge of MS Office with proficiency in MS Excel.
• At least 3 years of HRMS database exp., or other relational database experience.
• Represent Robert Half and the HR Department by exhibiting a calm, welcoming, and friendly presence for all new hires, employees, leaders and visitors.
• Must be a resourceful and creative problem solver. While things may go wrong, you should be looking forward to anticipating areas of concern or risk. When unanticipated issues come up at exactly the wrong time, as they tend to do, you should be world class at quickly and constructively working with members of the team and other departments to find solutions.
• Must be able to work with highly confidential data, protect the integrity of the investigation process and privacy of those involved and maintain confidentiality.
• Strong written and verbal communications skills.
• Impartiality - ensure that investigation is conducted impartially and without bias.

The typical annual salary range for this position is shown below and is negotiable depending upon experience and location. The position is eligible for a discretionary annual bonus.

We offer exceptional earning potential and a competitive benefits package, including group health insurance benefits (medical, vision, dental), FSA and HSA healthcare accounts, life and accident insurance, adoption and fertility assistance, paid parental leave of up to 6 weeks, and short/long term disability. Robert Half provides paid time off for vacation, personal needs, and sick time. The amount of Choice Time Off (CTO) our people receive varies based on their years of service and is pro-rated based on the hours worked per week. A new hire earns up to 17 days of CTO per calendar year. Our people also receive up to 11 paid holidays per calendar year. We also offer the opportunity to contribute to our company 401(k) savings and investment plan or deferred compensation plan (if eligible), with an employer match of 100% on the first 3% of your contributions for eligible employees. Learn more at roberthalfbenefits.com/Resources .

Robert Half Inc. is an Equal Opportunity Employer. M/F/Disability/Veteran

As part of Robert Half’s Corporate Services facility employment process, any offer of employment is contingent upon successful completion of a background check.

Robert Half is committed to being an equal employment employer offering opportunities to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to HRSolutions@roberthalf.com or call 1.855.744.6947 for assistance.

In your email please include the following:

• The specific accommodation requested to complete the employment application.

• The location(s) (city, state) to which you would like to apply.

For positions located in San Francisco, CA: Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

For positions located in Los Angeles County, CA: Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.